Due to the flexibility they provide, at home-based agents are expected to number 300,000 by 2010according IDC, a global provider of market intelligence.
The rise in at home agents is due to some of the following reasons:
- Technology advances- with the advent of VoIP, virtually anyone with an Internet connection, a computer and a phone can get up and running. Some of the many reasons that companies are turning to at home agents are:
- A backlash against offshore outsourcing of contact center jobs
- Rise in gas prices
- Ability to attract workers from all over the country and the world- giving agents and companies greater scheduling flexibility
The following white papers will help you determine if at home agents are an option for your organization.