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White Papers
Making the Most of Workforce Optimization - An Agent Lifecycle Perspective
Six Hiring Process Steps to Increase Your Odds of Hiring the Right People
Now you want to sell - 4 steps to hiring the right service AND sales agent
Reducing Your New Hire Turnover – Understand the Link Between Poor Performance and Higher Attrition
Maximize Quality of Hire Through Your Recruiting Process
Improving Hiring Performance - The Business Case for Virtual Interviewing
Separating Myth vs. Fact - Contact Center Hiring
Separating Myth from Fact - Hiring for Peak Performance and Service
New data on the candidate hiring process - understand 3 candidate stages
CSAT, Net Promoter, and Home Agent Models
Recruiting Speed and Quality of Hire – can you have both?
Home > Vendor Directory

Employee Assessment

Testing as a pre- employment strategy can measure a candidate’s knowledge, skills or other characteristics. The assessment can also measure certain call center job related skills or aptitudes such as reasoning ability, knowledge of business terms, memory recall, vocabulary, numerical perception or mechanical interest. The employee testing is also used by some firms to screen employee's job-related behaviors for suitability to job requirements.

FurstPerson
FurstPerson helps contact center managers hire the best qualified employee by using our industry leading pre-employment testing that measure a candidate’s work habits, work attitudes, and work ability to perform contact center jobs. Our tests include realistic service center job simulations, biodata tests, and job fit/personality tests. Learn more at www.furstperson.com.
Intradiem

Intradiem provides the only software that increases agent utilization by delivering shrinkage activities during idle time. Intradiem creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Over 200,000 agents and managers around the world use Intradiem’s solutions every day. For more information, contact 888-566-9457 or visit us online at www.Intradiem.com.

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