Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Autonomy Corporation ,a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management, web optimization, rich media management and video and audio analysis.

Avaya is the global leader in contact center solutions and in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

AVOKE Caller Experience Analytics from BBN Technologies is the first and only solution that profiles complete end-to-end telephone interactions from the caller’s perspective.  Without installing any new hardware or software, the AVOKE Call Browser system captures the caller's entire experience from dialing to hang-up - including all announcements, prompts, IVRs, queues and agents - across all sites, continents and outsource partners.  Companies use the AVOKE Call Browser system to deliver real-time caller experience dashboards, and to supply process improvement teams with complete and objective customer data.  BBN also provides professional services to quickly analyze a large volume of calls and deliver specific and quantified improvement roadmaps. 

CallCopy is a leading provider of Quality Management / Contact Recording Solutions to the contact center industry.  CallCopy is able to blend a wide range of recording solutions in a single server, including random monitoring with digital screen capture, on-demand recording, and 100% recording with long-term archiving for liability and compliance.  CallCopy’s intuitive design is easy to maintain and easy to use, accelerating a ROI by enabling users to achieve higher levels of proficiency in less time.  CallCopy is able to provide recording solutions for both VoIP and TDM telephone systems, including Avaya, Cisco, Nortel, and most other leading ACD/PBX manufacturers. 

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve support, reduce costs, and increase productivity.

Enkata provides on-demand performance and talent management solutions-featuring First Call Resolution-guiding managers to the next best actions to prove performance and eliminate rework.

 

HigherGround is a premier software developer of call recording, data integration and reporting tools.  These solutions are designed to deliver timely, accurate information for analytics and decision support to improve performance.  The Fusion Series 7 systems collect data from multiple sources (ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc.) and integrate the information into a single interface.  HigherGround applications are used by call centers as well as by organizations in financial services, healthcare, public safety and government.

KnoahSoft’s Harmony product is a 100 % web based contact center performance tool which includes quality management, coaching, e-learning, analytics, scorecard in an easy to administer environment that allows contact centers to stay compliant, improve performance, and remain competitive. KnoahSoft is known for its affordable, award-winning products, world-wide deployment and on-demand scalability. Our Harmony product is suitable for any size telephony or contact center environment. KnoahSoft is both Avaya and Cisco certified.

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center, which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state- of- the- art virtual call center, coupled with the LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers.

Mindshare Technologies is the leading provider of real-time, automated customer feedback and employee engagement solutions, deployable at any or all enterprise touch points (moments of truth.) Our business monitoring tools help companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention.

Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery.

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.  Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.  NICE serves over 25,000 organizations, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

 

OnviSource is a leading provider of highly affordable, integrated Workforce Optimization, Customer Interaction Software and Business Process Management Outsourcing Services. Our software product suite, OnviCenter 6, offers Workforce Optimization, Agent Transaction Automation, Business Applications and Contact Management.  OnviSource’s award winning OnviServ offers inbound-outbound outsourcing services in telemarketing, campaign management, order processing and contact center customer support.

Portrait is a global provider of Customer Interaction Optimization technology that makes every interaction count.  Portrait systems are used by large organizations to deliver great customer service and to dramatically improve customer revenues, profitability and loyalty by applying insight and intelligent decisions at the point of customer interaction.  In the face of fierce competition, every large and successful customer-focused organization faces the challenge of managing millions of customer communications across many different channels. Portrait offers applications to optimize these customer interactions.

 SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. For contact centers, SAP offers end-to-end solutions allowing companies to provide consistent and high-quality customer service

Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience across contact center, branch, and back-office operations.

VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 40 countries. This dedication and commitment to excellence has resulted in an unmatched customer loyalty rate of over 90 percent.

UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. Headquartered in San Francisco , CA , with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement.