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If you’re looking for the latest news and information on the contact center industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present.  Click here to view the news archive.

ATTENTION Contact Center Vendors: Click here to submit your press releases. 

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DatePress Release
3/17/2010 Avaya Collaborates with LifeSize Communications to Enable HD Video Conferencing for Avaya Unified Communications
3/17/2010 Knoa Announces Product and Service Line up for Risk-Proof CRM in 2010
3/17/2010 TM Forum Announces Frameworx Integrated Business Architecture
3/17/2010 ECM Company, Oceanus, Pushes Ahead With Global Expansion
3/17/2010 National Grid selects SMA Service Bureau and SMA Alembic
3/17/2010 Interxion Completes Pan-European ISO 27001 Accreditation and ITILv3 Training
3/17/2010 Media professionals across the globe are signing up to Fixedia
3/17/2010 Technosummits’ Media Content World Summit London 31st March 2010 To Debate Telco VoD or Internet Video
3/16/2010 MicroAutomation and Convergys Alliance to Deliver Relationship Management Solutions to Customer-Intensive Entities to Drive Superior Customer Experience
3/16/2010 Aspect to Speak; Showcase ‘Ask the Expert’, Microsoft Unified Communications, Social Media Monitoring in the Contact Center; and Host Immersion Experience Suite at VoiceCon Orlando
3/16/2010 Cordys reports strong growth in revenue and customer base
3/16/2010 Customers Can Now “Test-Drive” more than 30 of Sprint’s Most Popular Wireless Phones with DeviceAnywhere s DemoAnywhere Solution
3/16/2010 NextiraOne implements Mesh Wireless LAN network
3/16/2010 Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform
3/16/2010 Online video in the UK - the state of the nation.
3/16/2010 UNIFIED Partners with Relativity to Deliver Cost-Effective and Powerful E-Discovery Disclosure Platform
3/16/2010 Enterprise Workforce Optimization Solution Provider GMT Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
3/16/2010 TRIA Beauty extends global reach with hybris e-commerce platform
3/16/2010 ASC to Demonstrate New Quality Monitoring Solution at Strategie Clients Exhibition in Paris
3/16/2010 QDF, Philippines adopts Drishti s Ameyo Technology to manage Ofcom Regulations compliance
3/16/2010 Tribold to Speak at 4th Annual OSS BSS Asia Pacific Summit
3/16/2010 ClickSoftware Ships ClickRoster Version 8.1
3/16/2010 KPN goes live with business-centric operational support systems (OSS) data migration enabled by Celona and Logica
3/16/2010 Angel.com® Announces New Customer Additions
3/16/2010 Prinova’s messagepoint™ Software Recognized with Award From Xplor International
3/15/2010 dvsAnalytics’ Encore Solution Remains PCI DSS Compliant
3/15/2010 Hosted IVR Solution Enables Fast, Inexpensive, and Scalable IVR Customer Care for Thousands of Businesses
3/15/2010 Telephonetics Plc ranks highly in the top 1,000 UK companies for R&D investment
3/15/2010 Government Connect Secure Extranet programme shortlisted for award
3/15/2010 TCL launches operations in Switzerland
3/15/2010 Tigerpaw Launches Journal Connect for Microsoft Outlook
3/15/2010 BridgeHead Software Research Reveals: Healthcare IT Professionals Investing in Electronic Patient Record Systems Resiliency
3/15/2010 Docuplus Offers Prinova’s messagepoint Enterprise Message Management Solution
3/15/2010 UK consumers show that firms are getting it wrong by failing to act on their customer data
3/15/2010 Thales HSMs secure manufacturing at ZF Friedrichshafen AG(2)
3/15/2010 Cabinet NG Simplifies Paperless Compliance for Financial Planners
3/13/2010 Intelestream Releases intelecrm™ on The Amazon Elastic Cloud™
3/12/2010 Blurb Announces CMO and CFO Hires
3/12/2010 Using Social Media to Formulate Winning Strategies-On-Line Roundtable April 1st
3/12/2010 Presence Technology and media-core® join forces to offer on Demand Contact Center Solutions in Brazil
3/12/2010 INVISION, INC. Announces Long-Term Deal With The Weather Channel to Renew License for DealMaker Ad Sales System
3/11/2010 Strategic Projects and Driving Efficiency are Key Goals for IT Departments in 2010
3/11/2010 Convergys Named 2010 Service Winner in Outsourcing by CRM Magazine
3/11/2010 Bridgehead Software Raises Bar for European Healthcare Storage Virtualization at World of Health IT
3/11/2010 MaaS Impact® Lead Management and Sales Insight Solutions Now Available on AppExchange from Salesforce.com
3/11/2010 Leonardo Hotels Chooses Hotelligence360™ Business Intelligence by TRAVELCLICK®
3/11/2010 Drishti launches Ameyo Ensure for next generation insurance selling enterprises
3/11/2010 VPFactory.com - Start-Up Launches Affordable Video Platform Ideal for Non-Tech People, Cuts IT Costs
3/11/2010 Landslide Technologies Founder Honored with Carnegie Science Award
3/11/2010 Spanlink Appoints Roxann Swanson as Vice President of Sales
3/10/2010 TreeHouse Interactive Announces Marketing View™ Integration with Oracle® CRM On Demand
3/10/2010 US communications providers improve slightly in subscriber service overall, but channel silos get deeper
3/10/2010 Retail sector ranks first in customer service in multi-industry “mystery shopping” customer experience research from eGain
3/10/2010 Cross-agent and cross-channel customer experience declines in financial services sector, research study finds
3/10/2010 Centergistic Solutions AgentView 5.0 Installed in Major Publisher House in U.K.
3/10/2010 Envision Names Mark C. Perrin Executive Vice President of Sales and Service
3/10/2010 Leading pharmaceutical company enters Turkish market and deploys Interactive Medica to manage entire sales force
3/10/2010 Twitter Makes Its Red Carpet Debut For Celebrities And Criminals
3/10/2010 National Survey Shows Security, Power and Price are Driving the UK Data Centre Market
3/10/2010 VideoEgg to Present at iMedia Brand Summit 2010
3/10/2010 HyperOffice syncs users of 1700 smartphones to cloud collaboration suite
3/10/2010 Plantronics Introduces New Simplified Unified Communications Product Families for Office, Mobile and Remote Workers
3/9/2010 Inova Solutions Releases New Version of Award-Winning Middleware
3/9/2010 CallCopy Honored as 2010 Service Rising Star by CRM Magazine
3/9/2010 EuroCloud Brings Together UK’s Top SaaS and Cloud Vendors to Share Industry Best Practice
3/9/2010 Sprint Deploys Automated Training Solution in Call Centers to Help Agents Foster Successful Customer Interactions and Continue to Improve the Overall Experience
3/9/2010 Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions(R) Magazine
3/9/2010 Premier Cornerstone OnDemand Clients to Present Case Studies at Solutions Ressources Humaines 2010
3/9/2010 ILX Group plc launches ‘PRINCE2® Live’ virtual classroom training
3/9/2010 Alteva CEO Speaks On Disaster Recovery at Channel Partners Conference & Expo 2010
3/9/2010 ASC to Exhibit New VoIP Recording and Quality Monitoring Solutions at UC Expo, London
3/9/2010 Avaya and Polycom to Jointly Develop and Market Video and Voice Communications Systems
3/9/2010 Budget Cuts Affect Public Confidence in NHS
3/9/2010 Salesnet Releases The New Salesnet, a CRM System for the Next Decade
3/9/2010 Silverpop Achieves Record Growth and Adds to Prestigious Client Roster
3/9/2010 New TIBCO Spotfire Analytics Software Is Better Than BI, Smarter Than Spreadsheets
3/9/2010 BocaNetworks.Com, an Email Marketing Service Provider, Has Released Version 3.561 of Their Award-winning Email Marketing Software 'eList Manager'
3/9/2010 Magic Software to Present at Roth OC Growth Stock Conference
3/8/2010 New Email Marketing Software Product, ChiefContactOfficer.com, Offers Automation, Ease Of Use
3/8/2010 South Ayrshire Council chooses ReadSoft to centralise and streamline its Oracle-based accounts payable department
3/8/2010 Bezeq International Expands with Interxion
3/8/2010 Telephonetics wins Odeon-UCI Cinemas multi-year contract
3/8/2010 ManageSoft s Enhanced SAM Offering Enables Enterprises to Optimise Software Spend
3/8/2010 American Airlines Leverages NICE Interaction Analytics to Enhance Customer Experience
3/8/2010 British Museum to Present at MarketingSherpa’s 2nd Annual Germany Email Marketing Summit 2010
3/8/2010 VSO Co-ordinates International Charity Volunteers with Video Conferencing from mvision
3/8/2010 Altitude Software Positioned in Magic Quadrant for Worldwide Contact Center Infrastructure
3/8/2010 Centergistic Solutions Names Ram Iyer as President
3/5/2010 The TAS Group Releases Dealmaker® Genius, Free Product Enabling Sales Professionals to Create a Customized Sales Process in Minutes, Saving Thousands of Dollars and Weeks of Effort
3/5/2010 KNOWLAGENT SOLUTIONS HELP NON-PROFIT PREPARE ECONOMICALLY DISADVANTAGED PERSONS AND DISABLED VETS TO WORK AS AT-HOME CALL CENTER AGENTS
3/5/2010 KNOWLAGENT SURVEY FINDS CALL CENTERS READY TO INVEST IN 2010
3/5/2010 GALA 2010 Focuses on the Future of Global Content Delivery
3/5/2010 2009 Is Another Record Year for Learning and Talent Management SaaS Leader Cornerstone OnDemand
3/5/2010 New Translations Broaden Reach of Palisade Software
3/5/2010 NEI Receives Microsoft Gold Certified Partner Competencies
3/4/2010 PRG Chooses intelecrm™ As Company-Wide CRM Solution
3/4/2010 Windows Mobile Edges Ahead Of Apple In Mobile Advertising Performance
3/4/2010 NICE Introduces a New Methodology for Optimizing Customer Dynamics to Generate Maximum Business Value from Customer Interactions
3/4/2010 NICE Adds Real-Time Analytics to its NICE SmartCenter Suite, Further Powering Customer Dynamics Optimization
3/4/2010 Convergys Announces Sale of its Human Resources Management Line of Business to NorthgateArinso
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