Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
November 2017
Stop Asking Customers What You Already Know: Enter the Age of Intent
- Presented by [24]7.ai
Register November 7, 1:00 pm eastern Presented by Kimberlee West, Product Marketing Manager, [24]7 The Age of Intent is a new era for business where consumer expectations are higher than ever, and customer experience is paramount. It’s an era where the companies that understand, anticipate and act on c  Read More...

An Adaptive Response to the Changing Workforce - Engaging Employees in Today’s Contact Center
- Presented by NICE Systems
Register November 9th, 1:00pm Presented by NICE Join us to hear 5 key steps to employee engagement     Read More...

Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service
- Presented by CRMXchange
Register November 14th, 2:00 Eastern Aspect, inContact Sixty five percent of Americans feel more positive about the companies they do business with when they are able to solve a problem without speaking to a customer rep.   The roundtable explores the most effective methods of providing customers w  Read More...

Bringing it Together: How Better Contact Center Plans Lead to a Better Operation
- Presented by Genesys
REGISTER November 15th 1:00pm Eastern Presented by: Ric Kosiba, Vice President of the Decisions Group at Genesys So what happens to your operation as you improve your capacity plans, better manage to your seasonality, determine the best ways to schedule agent training, and develop individual agent perfo  Read More...

Chief Customer Officer Forum - Sydney
Chief Customer Officer Forum Sydney 1 2 November, 2017 www.chiefcustomerofficersydney.com Booking Page http www.chiefcustomerofficersydney.com crmxchange discount offer   Venue Swissotel Sydney 68 Market Street, Sydney, NSW 2000 http www.swissotel.com hotels sydney In today’s world customer centricity can no longer be  Read More...

SCORE Conference 2017
SCORE Conference 2017 November 1 2 Seaport Boston Hotel Customers—not products or services—are the source of all revenue and profits. SCORE Conference 2017 is focused exclusively on how companies can make a Customer Experience Management (CEM) strategy part of their  Read More...

Loyalty360 - 2017 Customer Expo
Following up on its established lineup of events, Loyalty360 continues to push the envelope in customer loyalty conferences with the newest addition, Customer Expo, coming to the Sheraton Music City Hotel in Nashville, Tennessee November 6 8. Customer Expo will  Read More...

The 7th Annual Customer Service Summit 2017
NOVEMBER 16 17, 2017|Marriott Brooklyn Bridge|New York, US USA’s best, brand focused customer service conference Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivaled list of major brand  Read More...

Insurance Nexus Customer Engagement Summit
November 30th & December 1st, Chicago Insurance Nexus Customer Engagement Summit is an unmissable opportunity to leverage technology, such as AI, Machine Learning, Chatbots, Advanced Analytics, IoT and more to drive customer engagement and decrease costs for insurers. Join insurance visionaries  Read More...



December 2017
5 Steps for Getting Digital Transformation Right to Meet Modern CX Demands
- Presented by Five9
Register December 5, 1:00 Eastern Zeus Kerravala, Principal Analyst, Zeus Kerravala Research, and Darryl Addington, Director of Product Marketing , Five9 Customers experience a brand through digital channels. Your competition is meeting their customers on the digital playing field and finding new ways to   Read More...

Build a Customer-Centric Mindset Across Generations
- Presented by [24]7.ai
Register December 12, 1:00 pm Eastern Presented by: Aneta Ranstoller, Product Marketing Manager [24]7.ai Technology advancements continue to change how generations prefer to interact with companies. The biggest threat to any business is not technology itself but rather, not being customer-centric. To op  Read More...

The 7 Compliance Commands for Customer Experience
- Presented by PACE
Register December 13, 1:00 – 2:00 pm Eastern Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Council Do you know what you don’t know?  Join PACE, the Professional Association for Customer Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance Commands   Read More...

Future Branches 2017
Future Branches   December 04 December 06, 2017 Hyatt Regency Austin, TX   Future Branches is the only conference that explores how leading financial institutions are revamping branch technology, retooling front line associates, and creating the branch and retail banking  Read More...

Customer Experience Transformation in Financial Services
5 7 December 2017 | London, UK    Are you under pressure to innovate your customer experience strategy? The Customer Experience Transformation Forum will help you innovate your customer experience strategy and guide you through your biggest challenges in delivering customer  Read More...



January 2018
Customer Contact Week - New Orleans
January 22 25, 2018 Hyatt Regency New Orleans  Customer Contact Week is the world’s largest customer contact event series that gathers leaders that span the customer journey, from marketing to operations to customer care and beyond. This January 22 25  Read More...

Customer Insight & Analytics Exchange
24 – 25 January, 2018 London, UK   The leading customer insight & analytics event in Europe for senior executives only Customer Insight & Analytics tools such as Quality Enhancement, Customer Segmentation, Predictive Analytics, VoC, BI & Reporting, and more,  Read More...



March 2018
CX Financial Services Exchange Asia
4 6 March, 2018 Bali, Indonesia As the financial services market in Asia becomes more competitive, connected and digital, CX has now moved to the top of the boardroom agenda – seen as a key strategy in standing out among  Read More...

Customer Experience Chapter Rwanda 2018
6 – 7 March 2018 in Kigali, Rwanda   The Customer Experience Chapter Rwanda 2018 will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver  Read More...