Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
April 2018
Best Practices to Future-Proof Your Contact Center with Omnichannel
- Presented by Evolve IP
Register April 3, 2:00pm - 3:00pm Eastern Presented by: Rich Fox, VP of Contact Center Solutions at Evolve IP According to research, businesses that have an omnichannel contact center strategy in place retain an average of 89% of their customers. Have you future-proofed your call center with an  Read More...

Learn to Effectively Apply Gamification in the Contact Center
- Presented by GamEffective
Register April 11, 1:00pm Eastern Presented by Roni Floman, VP Marketing at GamEffective and Dee Nilles, Senior Consultant, GamEffective Can gamification really move the needle on motivation and learning in the contact center? If so, what goals should we set and what results should we expect? Modern ga  Read More...

Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank
- Presented by CRMXchange
Register April 12, 2:00 Eastern Presented By: UJET, NICE inContact, and Jacada The customer experience/contact center industry is a space where constant progress is the norm, making it an overwhelming task to keep track of the latest innovations. Get an inside look at emerging solutions that are already h  Read More...

Capacity Planning Overview
- Presented by Genesys
Register April 17th, 1:00 Eastern Presented By: Ric Kosiba What happens when we develop great capacity plans? All sorts of goodness!  Good capacity plans are cheaper, hug our requirements curves better, and provide our operations with the right amount of agents so that we have consistent service deliv  Read More...

Technology Showcase - Reduce Customer Effort and Improve Operations
- Presented by VHT
Register April 19th, 1:00pm Eastern Presented by Chad Hendren, Vice President and General Manager, CX Solutions, VHT Today’s customer wants and deserves a simple, consistent experience across every channel. The ideal omni-channel journey effortlessly recognizes and guides your customers to the best o  Read More...

How to Drive Improved Business Outcomes with your Existing Customer Data
- Presented by Verint® Systems
Register April 26, 1:00pm Eastern Jeff Lewandowski, Sr. Partner & EVP, Andrew Reise Consulting If your organization is like most, you have tons of data.  The question is - Are you utilizing all your customer data to drive CX and business change?  Combined, cross-channel data can uncover hidden an  Read More...

Digital Travel APAC 2018
17 19 April, 2018  Resorts World Sentosa, Singapore Transforming Asian Digital Travel. Together. The Conference Destination For eCommerce And Digital Leaders in APAC’s Travel Industry “The best travel conference in the market you can’t afford to miss it” Dyson Yu,  Read More...

7th Annual Customer Experience Strategies Summit
CX Strategies Summit April 23 – 24, 2018 | Toronto   Re think your CX to engage customers across a multichannel landscape   CX Strategies Summit 2018 is your opportunity to gather with Customer Experience thought leaders from a wide  Read More...

Contact Center and Customer Service Summit - Boston
April 23 24, 2018  Boston Marriott Quincy 1000 Marriott Drive Quincy, MA 02169   We understand how busy the day to day work environment is for Contact Center Decision Makers, so this free event gives attendees the chance to leave  Read More...

Monetising Big Data in Telecoms World Summit 2018
23 24 April 2018, Singapore  Monetising Big Data in Telecoms World Summit 2018 draws together highly regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solution providers to present to you the latest key trends  Read More...

Intrigue Summit 2018
27 April 2018 | London A major percentage of the delegates who attend other events and conferences around the world say that their marketing problem was not solved at the event that they attended. They say that they heard a  Read More...



May 2018
No More Stilted Robotic Conversations: 5 Steps to Smooth Dialogue
- Presented by West
Register Presented by West May 1, 1:00 Eastern If you’re like most, you have had a ‘conversation’ with a robotic IVR  that feels disjointed….maybe even awkward.  This is particularly true with the rise of chat bots and other A.I. technologies. The question is: How do you make customers feel comfortable  Read More...

Creating an Agent Experience Culture That Sticks
- Presented by Sharpen
Register May 8th, 1:00pm Eastern Presented by Adam Settle ,Director, Learning and Development and Pam Hynes, VP of Client Experience, Sharpen For decades, businesses have invested countless hours and billions of dollars in an effort to make customers happy. Despite their best efforts, the American Custo  Read More...

Roundtable - Digital Customer Service - IVR, Chat, SMS and VA
- Presented by CRMXchange
Register May 10, 2:00pm Eastern Presented by CRMXchange In a recent international study, two thirds of consumers and 91% of businesses said they believe customer service, both  online and via mobile devices, needs to be faster and more intuitive. Live chat, which combines online access with human suppo  Read More...

Speech Analytics Demystified
- Presented by Aspect
Register May 17th, 1:00 pm Presented by: Mary Ward, Senior Solution Consultant, Aspect Software Speech analytics used to be considered a luxury in the contact center, partly because the technology is not well understood, but the business case for this remarkable technology is inescapable.  Contact ce  Read More...

The Reboot of Voice: Transform Customer Engagement in the IVR and Beyond
- Presented by Nuance
Register May 24, 2018 / 8am PT, 11am ET, 4pm GMT Presented by: Art Schoeller, Vice President and Principal Analyst, Forrester Research Rachel Ashby, Principal Product Marketing Manager, Nuance   For years, investments in the voice channel have taken backseat to digital. But with the rapid rise of IoT   Read More...

Guide to Balancing Customers’ Expectations with Operational Realities
- Presented by VHT
Register May 31, 1:00 Eastern Chad Hendren, Vice President and General Manager, CX Solutions, VHT Contact centers tackle the latest trends even with limited resources. The goal of any contact center today is to provide their customers with the personal touch in a digitally efficient way – and that mean  Read More...

The FMCG Marketing Summit - NA
May 10 11 2018 Eau Palm Beach Resort & Spa | Palm Beach, FL The FMCG Marketing Summit is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms  Read More...

The Digital Transformation Stories Conference
London on 15th May Successful digital transformation doesn't just depend on exploring flash new tech and AI. Instead your processes, your people and your technology have got to be agile enough to work in tandem to transform legacy systems, win  Read More...

3rd Annual Next Generation Corporate Universities: Advancing Executive Learning
May 17 18, 2018 Madrid, Spain Corporate Universities have to overcome multi faceted organisational challenges as well as with a growing demand for new ways of learning due to the emergence of recent technologies.Thus the question remains how to set up  Read More...

Customer Experience Exchange for Retail USA
21st – 22nd  May, 2018 USA, Miami Hashtags #CXRETAILUS #CX #Retail #Exchange #CustomerExperience #Professionals Website http bit.ly 2FbIyWW Twitter @cmexchange LinkedIn http bit.ly 2I2P0NF   Innovate your CX strategy to meet the demands of digitally savvy customers and deliver unforgettable  Read More...

2nd Edition Strategic People Analytics
May 22 23, 2018  Chicago, IL This conference will bring together leading professionals in People Analytics, HR Analytics, Workforce Strategy and HR Operations to highlight best practices in people analytics to inform strategic decision making and increase organizational performance. HR  Read More...

Customer Experience Exchange for Travel and Hospitality
23rd  – 24th May, 2018 USA, Miami Hashtags #CXTHUS #CX #Travel #Hospitality #Exchange #Professionals Website http bit.ly 2FMPZ3y Twitter @cmexchange LinkedIn http bit.ly 2ta6J2f   Innovate your CX strategy to meet the demands of today’s connected travelers and deliver unforgettable  Read More...



June 2018
Diving into Data and Forecasting
- Presented by Genesys
Register June 19th, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys While our industry puts a premium on forecasting, for many companies their forecasting methods are anything but efficient. The structural limitations of their planning spreadsheets restricts the p  Read More...

Customer Service Summit West
June 7 8, San Diego Unites an unrivalled list of customer service leaders from the world’s biggest brands, purpose built to guide you seamlessly into the future of customer care success.   Join 150+ customer leaders and 30+ expert speakers  Read More...

1st Customer Success Summit Canada
Unlock the Potential of Customer Success to Transform your Customer Relationships The Customer Success Summit Canada is your opportunity to engage with North America’s leading Customer Success experts to transform your customer relations. Join Canada’s first large scale conference on  Read More...

6th Maximizing Non-Aeronautical Revenue Summit 2018
26 29 June 2018 Singapore Representing nearly 40% of average airport’s income and generating high net profit margin, the diversified models of non aeronautical revenues are crucial for airports’ financial health and stability. In recent years, the importance on non aviation  Read More...



July 2018
Leading Performance Management Masterclass 2018
03 to 05 July 2018   Kuala Lumpur, Malaysia Leading Performance Management Masterclass comes to Kuala Lumpur, Malaysia This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives  Read More...

TechNOVA Connected Customer 2018
Preparing for a revolution 3 4 July 2018 etc.venues St Paul’s, London   The world around us is changing, with new technology helping to create more connectivity than ever before. For all businesses, across multiple sectors, TechNOVA Connected Customer is  Read More...

CXFS 2018
July 10 12, 2018 Westin Copley Place, Boston MA https cxfinance.wbresearch.com Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference,  Read More...

Employee Engagement, Rewards & Talent Management in Financial Institutions Conference
July 11 13, 2018 | New York, NY This GFMI conference will enable delegates to optimize their talent management and enhance levels of employee engagement to ensure that they are attracting and retaining the best talent. Attendees will learn how to  Read More...

5th HR Shared Services Asia Summit 2018
31 July – 03 August 2018   Singapore   Transform to Perform Optimizing Your HR Shared Services to the Next Level of Efficiency   The HR sector has been increasingly focused driving improvements through establishing shared service centers with HR as  Read More...



August 2018
Improving Capacity Planning - Models are Important!
- Presented by Genesys
Register August 7th, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys In this session, we will discuss the next step after forecasting—the equally important step of using capacity plans as a “what-if” engine.  Simulation modeling tells you what happens to your serv  Read More...



September 2018
Great Contact Center What-if Analyses
- Presented by Genesys
Register September 11, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys We love to talk about what-ifs! Now that you have a great planning process that allows you to forecast well, develop great requirements, automatically develop hiring and capacity plans, how   Read More...

The FMCG Marketing Summit - EU
3 4 September, 2018 Fairmont Le Montreux Palace | Montreux | Switzerland The FMCG Marketing Summit is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution  Read More...



October 2018
The Marketing Leaders Forum
4 5 October, 2018 California The Marketing Leaders Forum is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution providers for a highly focused discussion of  Read More...



November 2018
Contact Center and Customer Service Summit - Austin
Contact Center & Customer Service Summit November 12 13, 2018 Hyatt Regency Austin 208 Barton Springs Austin, TX 78704 We understand how busy the day to day work environment is for Contact Center Decision Makers, so this free event gives  Read More...