Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
January 2018
Tech Showcase - When Agents and Supervisors Collaborate in the Cloud - CXone WFO
- Presented by NICE Systems
Register January 9, 1:00 pm Eastern Presented By: Lauren Maschio, Solution Marketing Manager, NICE and Amir Cohen, Product Marketing Manager, NICE Follow a day in the life of a contact center supervisor and agent and learn how easy it is to collaborate in the cloud with CXone WFO. In this webcast NICE  Read More...

AI Advisors in the Augmented Age
- Presented by [24]7.ai
January 25th 1:00 Eastern Presented by Brett King and [24]7.ai   If you’ve never taken advice from a robot before, that’s about to change. Join technology luminary and bestselling author Brett King as he discusses how Artificial Intelligence is pushing the limits of what businesses and consumers can ach  Read More...

Tech Showcase - Connecting with Your Customers Where It Matters Most
- Presented by UJET
Register January 30, 1:00pm Eastern Presented by: Anand Janefalkar, founder and CEO of UJET Companies lose over $62 billion a year in business due to poor customer support experiences. Convoluted systems, endless hold times, and multiple transfers without context all play a role. This webcast will demo  Read More...

Customer Contact Week - New Orleans
January 22 25, 2018 Hyatt Regency New Orleans  Customer Contact Week is the world’s largest customer contact event series that gathers leaders that span the customer journey, from marketing to operations to customer care and beyond. This January 22 25  Read More...

Customer Insight & Analytics Exchange
24 – 25 January, 2018 London, UK   The leading customer insight & analytics event in Europe for senior executives only Customer Insight & Analytics tools such as Quality Enhancement, Customer Segmentation, Predictive Analytics, VoC, BI & Reporting, and more,  Read More...



February 2018
Tech Tank - Preparing for the Future of Workforce Management
- Presented by CRMXchange
Register February 6, 2:00 pm Eastern Presented by NICE Balancing agent resources with call and contact center volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Unless the right tools are in place to meet the demands of increasingly complex co  Read More...

Performance Management Masterclass 2018
Leading Performance Management Masterclass returns to Singapore by demand This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives to provide practical case studies, latest implementation programmes, insights,  Read More...

9th HR Minds Future of Talent Forum, 15-16 February, 2018 – Barcelona, Spain
In the ever increasing pace of the 21st century, with competition on the talent market increasing, it is essential for HR professionals to stay on top of the latest developments and have lateral thinking. The future brings many changes for  Read More...

eTail West 2018
February 26 March 01, 2018   JW Marriott, Palm Springs, CA  eTail is where the top minds in retail meet, collaborate and learn about what's disrupting the industry today and what'll change tomorrow. Designed to build your business and your profit,  Read More...



March 2018
Roundtable - Analytics and Business Intelligence
- Presented by CRMXchange
March 8, 2:00 pm Eastern Panelists include: Calabrio, CallMiner, NICE Many businesses employ analytics to mine their data to better understand their customers’ needs. This roundtable will explore best practices which enable organizations of all sizes to consistently leverage analytics and discovery t  Read More...

Customer Experience Chapter Rwanda 2018
6 – 7 March 2018 in Kigali, Rwanda   The Customer Experience Chapter Rwanda 2018 will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver  Read More...

e-Tail Asia 2018
Transforming Asian eCommerce. Together. The Event for Asian eCommerce & Multi Channel Retail Innovators eTail Asia is the destination event for large, established e retailers to share best practice, challenge convention and network among the leaders of Asian eCommerce. Combining  Read More...

Customer Contact Week (CCW) Europe
Event date 12 15 March 2018, Glasgow, United Kingdom   Link https goo.gl TEBtZJ  Read More...

CX Innovation Summit
CX Innovation Summit Date 20 22 March 2018, Pullman Melbourne on the Park   Applying emerging trends and driving growth Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that  Read More...

CX Financial Services Exchange Asia
4 6 March, 2018 Bali, Indonesia As the financial services market in Asia becomes more competitive, connected and digital, CX has now moved to the top of the boardroom agenda – seen as a key strategy in standing out among  Read More...

Next Generation Customer Experience
Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting edge CX strategy  Read More...