Contact Center Event Calendar

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
February 2017
Tech Tank: Workforce Management 2017
- Presented by CRMXchange
Balancing agent resources with call and contact volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Read More...

3 Critical Items to Address For Your Customer Experience Strategy
- Presented by Virtual Hold
With incoming customer data from every known channel it becomes more challenging for companies to properly leverage that data and deliver a comprehensive experience.  Read More...

Driving Digital Adoption via Customer Intent - The Jacada Contact Hub
- Presented by Jacada Inc.
According to Forrester, 40% of consumers have a high willingness, and ability, to shift spend.  Read More...

Improving agent performance and customer experience through journey based Interaction Analytics
- Presented by CallMiner
Achieving optimal contact outcomes and an ideal experience for your customers takes alignment of your goals, technologies and processes into a well-choreographed and smoothly run operation.  Read More...

Transforming the Digital Customer Experience
- Presented by [24]7
There is a revolution taking place in the technology industry with the growth of Chatbots and AI.  Read More...

Doing More with Less? 3 Tips to Gain Budget and Mindshare for Your Contact Center
- Presented by OpenText
It’s time to make the case with your executives and the broader organization that the wealth of information gathered from direct customer interactions is worth greater investment and more mindshare in the C-suite.  Read More...

Customer Response Summit Las Vegas
Feb 6-8 in Las Vegas - The Most Insightful Event for Customer Management Executives
  Read More...

Singapore - 5th Contact Centres Week Asia Summit 2017
 Feb 14-17 in Singapore - This summit will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management.  Read More...

Orlando - 6th Annual Internal Communications and Situational Messaging Conference
Feb 15-16 in Orlando - This summit will foster a productive exchange from industry leaders on how to best maximize employee productivity and drive enterprise performance through effective and efficient internal communications.
  Read More...

London - The Digital Leadership Conference
February 21 in London - This ground breaking Digital event will bring Digital and CX together like never before.  Read More...

Datacloud Asia 2017
Feb 23 in Singapore - Asia’s premier networking and business deal making forum for data center and cloud.
  Read More...



March 2017
Best Practices: Quality Management on the Customer Experience
- Presented by ZOOM International
Join us and learn what it takes to excel at quality management (QM) on the customer experience.  Read More...

Roundtable: Analytics and Business Intelligence 2017
- Presented by CRMXchange
As customer experience management becomes a priority across the business landscape, more companies recognize the importance of engaging their customers across a variety of channels.  Read More...

Tech Showcase: Why Being One with the Cloud is the Answer for Callback
- Presented by Virtual Hold
Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility.  Read More...

Millennials vs. Boomers – Are There Any Differences?
- Presented by [24]7
According to PwC, millennials are expected to be over 50% of the global workforce by 2020 and outnumbering baby boomers.  Read More...

Singapore - e-Tail Asia 2017
March 7-9 in Singapore - one-stop shop for everything multichannel and eCommerce; an event where you’ll learn, be inspired, find innovative solutions for your business and build lasting friendships.  Read More...

Kuala Lumpur - Contact Centres Asia 2017
March 14-16 in Kuala Lumpur, Malaysia - Driving Contact Centre Transformation through Digitisation, Innovation & Exceptional Customer Experience.
  Read More...

Thailand - Customer Experience Management (CEM) Exchange
March 19-21 in Thailand - The Exchange will offer CX leaders the opportunity to hear and discuss successful strategies in a true peer-to-peer networking forum.  Read More...

Thailand - Telecoms World Asia 2017
March 21-22 in Bangkok - With the dawn of a digital era, it’s become imperative for telecoms operators to undergo a topdown transformation to survive and thrive in an age of disruptive technology, business models and new competitors.  Read More...

Johannesburg - Customer Experience World 6th Annual Summit
March 22-23 in Johannesburg - This Industry expert-packed event will present you with techniques to drive Next Practice ideas into every aspect of your business.  Read More...

Orlando - ICMI Contact Center Expo & Conference
March 22–25 in Orlando - This conference brings together contact center professionals who have a passion for improving the customer experience, employee engagement, and overall operations of their organization.
  Read More...

2nd Annual Digital Customer Care, Contact Center & Experience Forum
March 28-30 in Melbourne - Join us and discover how to create and implement an effective customer access strategy, capturing and leveraging the voice of customers to set priorities and improve products, services and marketing.  Read More...

Boston - Innovation Evolution East 2017 Conference
March 29-30 in Boston - The Conference will bring together professionals accountable for external and strategic innovation to discuss key issues surrounding connected innovation to champion open, external, and collaborative innovation and strategic partnerships.  Read More...



April 2017
Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations
- Presented by CRMXchange
The customer experience/contact center industry is a space where constant progress is the norm; making it an overwhelming task to keep track of the latest innovations.  Read More...

Singapore - Monetising Big Data in Telecoms World Summit 2017
April 20-21 in Singapore - The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on their experience in implemeting big data strategy in their businesses.
  Read More...

Singapore - Digital Travel APAC 2017
April 25-27 in Singapore - APAC's most senior-level eCommerce & Digital Event for Travel.
  Read More...

Toronto - 6th Annual Customer Experience Strategies Summit
April 26-27 in Toronto - Maximize Customer Satisfaction, Drive Your Profits, and Create Extraordinary Customer Experiences.
  Read More...

London - Chief Digital Officer Forum
April 27-28 in London - This forum brings together 100+ senior digital executives over two days of interactive discussion and collaboration.  Read More...



May 2017
Roundtable: IVR and Self-Service 2017
- Presented by CRMXchange
There is a perception that most existing IVR systems are not designed with consumer needs in mind.  Read More...

Orlando - Loyalty Expo
May 2–4 in Orlando - Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference.  Read More...

NYC - The 13th Annual Customer Experience Conference
May 4-5 in NYC - This network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies.  Read More...

Australia – 10th Annual Customer Experience Week 2017
May 23-26 in Sydney - This will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, Service, Marketing, Digital and Loyalty to Transform CX with Insights, Culture, Metrics and Digital.
  Read More...

London - The 6th Annual Customer Focus Summit 2017
May 23 in London - The Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.
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June 2017
London - Chief Customer Officer Europe 2017
June 6-8 in London - This event will establish a platform for the community of CCOs and CX leaders to define and establish the strategic importance of customer-focused initiatives in today’s turbulent business environment.
  Read More...