Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Avaya is the global leader in contact center solutions and in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Bay Bridge provides strategic planning and analytic solutions to the contact center industry through its CenterBridge™ suite of software applications. The CenterBridge suite is the strategic analysis solution of choice for the world's leading contact center organizations.

Genesys, an Alcatel-Lucent company, is the world’s leading provider of contact center and customer service applications — with more than 4,000 customers in 80 countries.  Genesys technology directs more than 100 million interactions every day, dynamically connecting customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation. For more information: visit us on the Web: www.genesyslab.com 

 

The IEX Workforce Management Group at NICE Systems is a leading provider of strategic planning and performance management software for call centers. Over 3,100 contact center sites with more than 1,000,000 agents in over 65 countries rely on our workforce optimization solutions to plan and optimize their agent performance.  As part of the NICE SmartCenter, the IEX solution provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your operation. It integrates data seamlessly across your enterprise and automates many time-consuming and labor-intensive processes.

 

The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools. Taken together, the inContact call center software platform creates an integrated, all-in-one solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site.

InVision Software is one of the world-wide leading solution specialists for workforce management.  Optimize with InVision the deployment of your staff and save up to 25% of payroll expenses. Reduce at the same time the administrative effort of up to 80% and improve significantly employee morale.  How can you achieve that? It’s simple as ABC: With InVision Enterprise WFM. This easy-to-use software is the result of an impressive concept, state-of-the-art technology and over 15 years of product experience.

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center, which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state- of- the- art virtual call center, coupled with the LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers.

OnviSource is a leading provider of highly affordable, integrated Workforce Optimization, Customer Interaction Software and Business Process Management Outsourcing Services. Our software product suite, OnviCenter 6, offers Workforce Optimization, Agent Transaction Automation, Business Applications and Contact Management.  OnviSource’s award winning OnviServ offers inbound-outbound outsourcing services in telemarketing, campaign management, order processing and contact center customer support.

Pipkins is committed to being the leading supplier of innovative and quality workforce optimization systems and services to domestic call centers and to strategic international customers. Pipkins supplies the world's first third generation management solution that forecast call volumes and staffing requirements, while correlating special business activities. It then optimally schedules agents in a multi-skill set call center environment.

An organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; 10% discount on SWPP educational offerings; and $100 discount to the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession. www.swpp.org

Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience across contact center, branch, and back-office operations.