Software to provide message management and call center real time monitoring for improved workforce performance and CRM.
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit www.aspect.com.
Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.
Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including contact center, voice, video, and communication solutions that use open, standards-based architectures to unify business and communication applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.
Return to Directory
Vendors | Call Center Webinars | Archives | Call Center White Papers | Press | Free Offers | Events | Case Study Library |
Cloud Contact Center Software | Columns Executive Interviews | Business Links | Blog | Education | International |
ACD | Messaging |
Scripting-Database | Feedback and Analysis |
CTI | Support DesksIVR | VoIP |
Knowledge Management | Monitoring - Recording | Multi-Channel Systems | Unified | Analytics | Testing-Data Analysis | Unified DesktopsEmployment Assessment | Workforce Optimization | Performance Optimization | Dialing | Speech | Web Site Self Help | Workforce | Consultants Corner eLearning | Language Interpretation | Furniture - Site Design | Professional Services | Outsourcers | Remote Agents | Classes | Social Media |Speech Voice |
Home | Site Map |
Who We Are | Privacy Statement | Top |
Contact Us |