Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Avaya is the global leader in contact center solutions and in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

eglue is a global company that provides unique real-time interaction solutions to enterprises around the globe.  eglue InterAct™’s unique technology intelligently pulls and analyzes data from both ongoing interactions and from all available data sources – with minimal integration – and analyzes it with an interaction decision engine that can be easily and rapidly modified by business users. It then advises the users in real time on the next best action with personalized callouts. Companies including Nationwide Financial Services, Telefonica and Hyatt have realized impressive results such as 10-15% improvement in revenue, while at the same time reducing their costs of call handling by 5-10%.

Genesys, an Alcatel-Lucent company, is the world’s leading provider of contact center and customer service applications — with more than 4,000 customers in 80 countries.  Genesys technology directs more than 100 million interactions every day, dynamically connecting customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation. For more information: visit us on the Web: www.genesyslab.com 

 

Portrait is a global provider of Customer Interaction Optimization technology that makes every interaction count.  Portrait systems are used by large organizations to deliver great customer service and to dramatically improve customer revenues, profitability and loyalty by applying insight and intelligent decisions at the point of customer interaction.  In the face of fierce competition, every large and successful customer-focused organization faces the challenge of managing millions of customer communications across many different channels. Portrait offers applications to optimize these customer interactions.

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and
flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications. 

UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. Headquartered in San Francisco , CA , with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement.