Computer Telephony Integration (CTI)
Telephony applications connect computers and telephone systems enabling them to work together for enhanced communications between the two technologies. Enhance the customer experience by integrating databases for applications such as: Recording-Monitoring; Interactive Voice Response (IVR); Voice Mail; Auto Attendant; Predictive Dialers; Caller ID and Call Routing.
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BroadSoft is the leader in cloud PBX, unified communications, team collaboration and contact center solutions for business
Evolve IP's award-winning cloud platform
enables superior cloud services including unified communications, cloud
computing, disaster recovery, and more.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 25 billion contact center interactions per year in the cloud and on premises.