Computer Telephony Integration (CTI)

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Aspect Software, Inc. is one of the world’s largest companies solely focused on IP and traditional voice-based products and services for customer service, collections, sales and telemarketing business processes. Each day, Aspect powers more than 125 million customer-company interactions at thousands of contact centers around the globe. Our Signature product line offers ACDs, dialers, voice portals and computer telephony integration (CTI). The Contact Center Performance Optimization product line provides workforce, quality, performance and campaign management applications. And our Unified IP Contact Center delivers a comprehensive, CTI multichannel solution.

Austin Logistics is a leader in providing olutions that are aggressively used for retention, cross-sell/up-sell and collections, enabling proactive, profit-focused decisions.

Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.

Synchrony is a CTI customer management solution that helps small and mid-size organizations and enterprise departments to deliver consistent and highly responsive customer interactions. Its unique architecture links multi-channel contact center functionality with a powerful agent desk-top portal that delivers significant productivity and revenue gains by providing a consolidated view of the information and resources necessary to optimize each customer interaction. Whether on-demand or on-site, Synchrony is delivering significant value to organizations around the world, including industry leaders in education, entertainment, financial services, healthcare, manufacturing, and travel.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer service capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based help desk speech recognition self-service and assisted-service software solutions for large and mid-sized contact centers – all designed to improve customer service, reduce costs, and increase productivity.

Echopass Corporation provides advanced IP-based applications s as a hosted service for mid-to-large enterprises and government agencies. Echopass delivers the unique customer promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies.

NICE Systems is a world-leading developer and provider of digital recording and monitoring software. NICE's solution includes total recording, and voice and screen capture for quality measurement applications. Focusing on meeting all recording needs, NICE offers NiceUniverse, an essential tool for measuring the quality of service provided by your agents and for improving your performance. NiceUniverse includes CTI automated voice recording, screen capture, on-line evaluation and comprehensive reporting

SER provides outbound dialers, including integrated VoIP, call management, monitoring and performance optimization for contact centers in the collections, teleservices, banking, fund raising, polling and surveys industries.

Siemens HiPath™ ProCenter® contact center products and services can help your company increase first contact resolution and improve ROI while increasing customer revenue and retention. You can have immediate impact on your contact center efficiency with Siemens Integrated Presence Management and Collaboration tools, industry-leading IVR, ACD, call monitoring and reporting tools with the ability to make real-time adjustments to routing, queuing and skill-setting parameters.

A leading provider of analytic systems for security and workforce-enterprise optimization. In 2007, it merged with Witness Systems to create a new division – Verint Witness Actionable Solutions. With the broadest portfolio of applications that optimize workforce and contact center performance, it provides powerful visibility and actionable intelligence to maximize the value of customer relationships and enhance performance enterprise-wide. The Verint solution is used by over 5,000 organizations in more than 60 countries worldwide.

Voxify offers automated agents with the speech recognition conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff.