white papers

  • What is a Customer Engagement Center?

    What is a Customer Engagement Center?

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  • Sample Contact Center RFP Guide

    Sample Contact Center RFP Guide

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  • Making Workforce Optimization Sizzle to Deliver Better Customer Experiences

    Making Workforce Optimization Sizzle to Deliver Better Customer Experiences

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange


We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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West Dan Gordon, SVP, Strategy and Development

Nurturing better customer experiences and building a stronger brand reputation all comes down to providing more visibility across the customer experience lifecycle.

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Creative Virtual Patrick Gallagher, Managing Director ANZ & North Asia

Over the past three decades, companies have invested millions in their contact centers, offering support to their customers that call to purchase, enquire, complain, apply or just need assistance.

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Ventana Richard Snow, VP & Research Director, Customer and Contact Center Research

Our research shows us that companies on average support 8 channels of engagement. In addition, interactions are handled by virtually all business groups within an organization.

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