white papers

  • Using Gamification to Improve Contact Center Performance

    Using Gamification to Improve Contact Center Performance

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  • Powerful Enablers of Omnichannel Customer Loyalty

    Powerful Enablers of Omnichannel Customer Loyalty

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  • We’re Talkin’ Cloud - Is Your Contact Center Ready to Make the Switch?

    We’re Talkin’ Cloud - Is Your Contact Center Ready to Make the Switch?

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  • Overcoming Customer Engagement Obstacles

    Overcoming Customer Engagement Obstacles

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  • IVR in an Omni-Channel World – What you need to know

    IVR in an Omni-Channel World – What you need to know

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

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Executive Interviews

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Virtual Hold Wes Hayden, CEO

Given the rapidly shifting technological landscape of the contact center space, there’s an ever-decreasing timeline between a development being thought of as a trend and a necessity.

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Tikal Networks Doron Dovrat, CEO

Tikal Networks is an Israeli-based vendor of omnichannel customer interaction solutions.

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Creative Virtual USA Mike Murphy, CEO

As more customers start their support journeys online and take advantage of self service options, does that translate into a declining need for live agents?   In the traditional sense of “live agent” (phone agents), yes.

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