white papers

  • Callback for Everyone

    Callback for Everyone

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  • How to Create a Game Plan that Makes Your CX Team A Winner

    How to Create a Game Plan that Makes Your CX Team A Winner

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  • 5 Reasons Your Omni-Channel Strategy Isn't Working - Infographic

    5 Reasons Your Omni-Channel Strategy Isn't Working - Infographic

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  • Smarter Service for the Connected Consumer: Delivering Customer Experience Excellence in the Contact Center

    Smarter Service for the Connected Consumer: Delivering Customer Experience Excellence in the Contact Center

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

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We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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NICE Systems Aviad Abiri, Vice President Portfolio Sales Enablement

Industry Veteran Drives Business Development by Helping Salespeople Put the Right Pieces Together.

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CustomerCount Robert A. Kobek, President

The mission of all contact centers, BPO or enterprise, is actually driving the broadening range of services through incredible technology innovations.

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