white papers

  • The Forrester Wave™: CRM Suites for Midsize Organizations

    The Forrester Wave™: CRM Suites for Midsize Organizations

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  • 7 Contact Center Metrics Every Enterprise Should Be Measuring

    7 Contact Center Metrics Every Enterprise Should Be Measuring

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  • Forrester Research Report – The State of Customer Analytics 2016

    Forrester Research Report – The State of Customer Analytics 2016

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  • Six steps to modernize your contact center

    Six steps to modernize your contact center

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  • Virtual Agents and Chatbots and Avatars – confusing or what!

    Virtual Agents and Chatbots and Avatars – confusing or what!

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  • Unifying the Customer Journey: 4 Ways Callback in the Cloud Improves the Customer Experience

    Unifying the Customer Journey: 4 Ways Callback in the Cloud Improves the Customer Experience

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

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Executive Interviews

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Professionalism Matters Dana Brownlee, founder

If you’re like me, you’ve had more than your share of horrible customer service experiences leaving you scratching your head in frustration...

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SaviLinx Kim Williams, COO

It’s no surprise that contact centers are moving toward the work-from-home model.

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