white papers

  • Analyze, Change, Accelerate

    Analyze, Change, Accelerate

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  • Three Coming Contact Center Trends and the Impact on Real-Time Management

    Three Coming Contact Center Trends and the Impact on Real-Time Management

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  • Virtual Agent Success Stories One Year Later

    Virtual Agent Success Stories One Year Later

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  • 2015 Global Customer Support Outlook Survey

    2015 Global Customer Support Outlook Survey

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

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We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, customer service webcasts, customer interaction software, and customer care resources.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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InMoment Lonnie Mayne, InMoment President
Most of the tools we use to understand customers’ experiences actually focus more on what brands want to know versus what customers want to say. read more