white papers

  • Six Best Practices for Agent Knowledge Management

    Six Best Practices for Agent Knowledge Management

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  • Rise of the Machines - How Predictive Selection Algorithms are Changing the Agent Hiring Game

    Rise of the Machines - How Predictive Selection Algorithms are Changing the Agent Hiring Game

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  • Customer Service As A Growth Strategy

    Customer Service As A Growth Strategy

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About CRMXchange

2016 Best Practices in QA

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations.

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Executive Interviews

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NICE Systems Aviad Abiri, Vice President Portfolio Sales Enablement

Industry Veteran Drives Business Development by Helping Salespeople Put the Right Pieces Together.

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LiveOps Cloud Vasili Triant, CEO

While organizations all over the world have made 7-figure investments in their contact centers over the past ten years, most businesses still do not have the right solution in place to address the ever-increasing global demand for 24/7 customer response.

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Aspect Jim Freeze, CMO
Freeze sees the decision to restructure debt as part of the transition from being a CapEx company to a cloud provider. “It’s a strategy that assures continuity to our customers and enhances our capacity to compete over the long-term by continuing to accelerate investments in our product and service capabilities.”
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