white papers

  • Breaking Down Silos - A Guide to Unifying Contact Center and CRM Applications to Improve Business Performance

    Breaking Down Silos - A Guide to Unifying Contact Center and CRM Applications to Improve Business Performance

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  • Best Practices for Deploying a Modern, Predictive IVR System

    Best Practices for Deploying a Modern, Predictive IVR System

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  • How to Create a Game Plan that Makes Your CX Team A Winner

    How to Create a Game Plan that Makes Your CX Team A Winner

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

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Verint® Systems Ryan Hollenbeck, Senior Vice President, Global Marketing

Verint solutions were recognized for industry leadership in enterprise workforce optimization, engagement management and customer analytics.

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