white papers

  • Best Practices for Next Generation Over the Phone Interpretation

    Best Practices for Next Generation Over the Phone Interpretation

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  • Why Live Chat Is A Must-Have Engagement Channel

    Why Live Chat Is A Must-Have Engagement Channel

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  • Be a Quality Management Superhero

    Be a Quality Management Superhero

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FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

MultiChannel Connected Customer March2018

We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

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Executive Interviews

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Five9 Dan Burkland, President

How are new technologies helping to define customer expectations?   There is an increase in data analytics usage across all areas of business—customer service included. When contact center agents are empowered with analytics tools such as viewing a customer’s past purchase

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Sharpen Cameron Weeks, CEO

What do you consider to be the greatest obstacles today’s contact center agents need to overcome to provide better service? Agents have told us that some of their largest pains stem from the complexity of the tools they’re forced

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