white papers

  • 7 Metrics Every Contact Center Should Be Measuring

    7 Metrics Every Contact Center Should Be Measuring

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  • Uncovering Your Customer Experience Blind Spots with Quality Monitoring and Analytics

    Uncovering Your Customer Experience Blind Spots with Quality Monitoring and Analytics

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  • Drive Business Growth With Great Customer Experience

    Drive Business Growth With Great Customer Experience

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  • Customer Service Messaging - 10 Best Practices to “Get It Right”

    Customer Service Messaging - 10 Best Practices to “Get It Right”

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CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

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Executive Interviews

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Conduent Christine Landry, Group Chief Executive - Consumer & Industrials Sector

Helping Businesses Find the Best Path to Personalization. Over the past year, Conduent has been in the process of establishing a new identity as it transitions from being a company with universal recognition 

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Semafone Tim Critchley, CEO

Everyone has heard stories about breaches in customer data, such as the recent one at Equifax. What are the some of the most common types of cyber attacks and what steps can businesses take to prevent them? Some of the most

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Five9 Dan Burkland, President

How are new technologies helping to define customer expectations?   There is an increase in data analytics usage across all areas of business—customer service included. When contact center agents are empowered with analytics tools such as viewing a customer’s past purchase

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