white papers

  • Powerful Enablers of Omnichannel Customer Loyalty

    Powerful Enablers of Omnichannel Customer Loyalty

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  • We’re Talkin’ Cloud - Is Your Contact Center Ready to Make the Switch?

    We’re Talkin’ Cloud - Is Your Contact Center Ready to Make the Switch?

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  • Ebook: The Future of Self-service Technology and Virtual Agents

    Ebook: The Future of Self-service Technology and Virtual Agents

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  • AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

    AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

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  • How to Avoid the Customer Authentication  - Double Fail

    How to Avoid the Customer Authentication - Double Fail

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  • Can Your WFM Do This? Learn How a U.S. Airline Achieved Soaring Results with USAN

    Can Your WFM Do This? Learn How a U.S. Airline Achieved Soaring Results with USAN

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About CRMXchange

We are the premiere destination for information to improve customer care and improve customer relationship management, including: CRM software, customer support best practices, CIM interaction strategies, training programs, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM professionals can learn more about improving the customer experience and improving customer support. Find customer care management resources, cloud contact center software, customer service webcasts, customer interaction software, and customer care resources. 

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.

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Executive Interviews

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Virtual Hold Wes Hayden, CEO

Given the rapidly shifting technological landscape of the contact center space, there’s an ever-decreasing timeline between a development being thought of as a trend and a necessity.

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Tikal Networks Doron Dovrat, CEO

Tikal Networks is an Israeli-based vendor of omnichannel customer interaction solutions.

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Creative Virtual Mike Murphy, CEO

As more customers start their support journeys online and take advantage of self service options, does that translate into a declining need for live agents?   In the traditional sense of “live agent” (phone agents), yes.

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