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Unified Desktop

A unified desktop provides a single, consistent communication platform that takes the complexities out of training and job performance. Unified software promotes a single, browser- and tab-based format enabling enterprises to streamline the training process, making it easier to bring new agents online.

For further information on the vendors below, click on the company's name.


BroadSoft

BroadSoft is the leader in cloud PBX, unified communications, team collaboration and contact center solutions for business

EdgeVerve Systems

EdgeVerve Systems, a wholly owned subsidiary of Infosys, develops innovative software products and offers them on-premise or as cloud-hosted business platforms. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly evolving areas like banking, digital marketing, interactive commerce, distributive trade, credit servicing, customer service and enterprise buying.
Our flagship offering in the space of customer experience management, AssistEdge, is an enterprise class customer service product that delivers an integrated, cross-channel experience and reduces service intensity by enhancing operational productivity. For more information, please visit: www.edgeverve.com/assistedge

Evolve IP

Evolve IP's award-winning cloud platform enables superior cloud services including unified communications, cloud computing, disaster recovery, and more.

Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 25 billion contact center interactions per year in the cloud and on premises. 

Jacada Inc.

Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.

Virtual Hold

The virtual queuing solutions from Virtual Hold Technology® assist support desks with first call resolution and other customer service goals -- despite small staffs. Virtual Hold informs callers of the estimated wait time and gives them the choice of remaining on hold or receiving a callback when it’s their turn to speak with an agent. Virtual Hold: * Improves FCR, reduces abandoned call * Eases transfer and escalation headaches * Increases caller satisfaction and employee efficiency. To learn more about Virtual Hold solutions, visit our website and then try a demo by calling 888-412-2214. To set up an introductory meeting or have VHT build a business case analysis for your business, email info@virtualhold.com or call 877-886-8187.

West

West’s cloud-based communication solutions combine innovative technology, fluid orchestration with your existing systems to minimize your investment, and consultative business intelligence to optimize results. We’ll help you use multi-channel strategies to strengthen self-service and outpace the competition.