Unified Desktop

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve support, reduce costs, and increase productivity.

eglue is a global company that provides unique real-time interaction solutions to enterprises around the globe.  eglue InterAct™’s unique technology intelligently pulls and analyzes data from both ongoing interactions and from all available data sources – with minimal integration – and analyzes it with an interaction decision engine that can be easily and rapidly modified by business users. It then advises the users in real time on the next best action with personalized callouts. Companies including Nationwide Financial Services, Telefonica and Hyatt have realized impressive results such as 10-15% improvement in revenue, while at the same time reducing their costs of call handling by 5-10%.

Siemens HiPath™ ProCenter® contact center products and services can help your company increase first contact resolution and improve ROI while increasing customer revenue and retention. You can have immediate impact on your contact center efficiency with Siemens Integrated Presence Management and Collaboration tools, industry-leading IVR, ACD, call monitoring and reporting tools with the ability to make real-time adjustments to routing, queuing and skill-setting parameters.