Cloud - Hosted Contact Center
What is Cloud Contact Center? Cloud-based contact centers are hosted environments that enable users to perform product or service support, rapidly respond to inquiries, collect payments, and complete sales via their web connection while the business software and user's data are stored on servers at a remote location. Cloud-based, or hosted contact centers, leverage the scale and economics of the Internet to deliver all of the functionality of premise-based systems while significantly reducing the cost and complexity.
At the foundation of cloud computing is the broader concept of converged architecture and shared services. SaaS (Software as a Service) programs provide the complete range of vital cloud contact center applications including workforce management, multichannel capabilities, analytics, ACD and skill based call routing, call recording and monitoring and more.
Here, you'll find cloud contact center solutions that fit your organizational needs.
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise.
BroadSoft is the leader in cloud PBX, unified communications, team collaboration and contact center solutions for business
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels. Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation.
Evolve IP's award-winning cloud platform
enables superior cloud services including unified communications, cloud
computing, disaster recovery, and more.
Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to
thousands of customers worldwide. Five9 helps businesses take advantage of
secure, reliable, scalable cloud contact center software to create exceptional
customer experiences, increase agent productivity and deliver tangible business
results. For more information visit www.five9.com.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 25 billion contact center interactions per year in the cloud and on premises.
The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see inContact’s cloud contact center solutions.
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.