FOR IMMEDIATE RELEASE
PRESS CONTACT:
Sheri Greenhaus
5343 Paylor Ln, Suite 100
Lakewood Ranch, FL 34240
info@crmxchange.com
http:www.crmxchange.com
Headline
Event Offers a Series of 6 Expert-Led
Webcasts and Exhibits by Leading Solution Providers
SARASOTA, FL, February 21, 2022 -
CRMXchange presents “Journey of the Connected Customer Virtual Conference.” This
online event, held March 18 –20, http://www.ecrmevents.com,
spotlights proven best practices for creating customer loyalty and retention
strategies.
The live events
are structured to benefit contact center leaders at all levels - managers,
directors, and C-level executives - helping you build advocacy and improved
results by:
1. Optimizing the Customer Experience
2. Understanding the AI and the Digital Experience
3. The Growth of New Channels
4. Managing Metrics
Donna Fluss, President DMG Consulting LLC will
lead an audience directed keynote discussion: ‘Unlocking the Power of
Connection - Strengthening Bonds Between Employees and Customers’ on topics
as: - AI’s Role: Will AI replace live agents or complement their efforts? Reducing
Agent Attrition: Strategies to retain and motivate live agents; The Future of
Voice: Exploring the evolving landscape of voice and alternate channels; Real-Time
Guidance: Enhancing customer interactions for better outcomes
Additional conference sessions:
- WFM Scheduling Guardrails - Balancing Agent Engagement and Business Need
- From AI Buzzwords to Business Impact: New Ways to Connect Customer Experiences
- The Last Mile of Operational Efficiency: The Back Office
- Omnichannel Interactions - The Key to Improved Customer Experience
- Master the Art of Managing with Metrics
There is no cost to attend this
conference. Please visit http://www.ecrmevents.com for
details. For more information about this
or other virtual conferences presented by CRMXchange, contact
info@crmxchange.com or call 941-702-8389.
About CrmXchange
CRMXCHANGE.COM Founded in 1995, CrmXchange
has long been recognized as a premiere destination for the exchange of
information and ideas on customer relationship management, CX, contact center
and customer service issues. With more than a 25-year partnership with industry
leaders and analysts, CrmXchange has developed unique insights into the kinds
of business intelligence and professional development programs required for
successful contact center operations. As an early pioneer of Virtual
Conferences (over 18 years), CrmXchange understands the role an industry
website plays in peer-to-peer communications.