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Predictive Dialers

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With the ability to free up time for your call center agents, automated dialing can greatly improve communications and productivity within your call center and ultimately increase your company’s bottom line.

When considering different types of dialers for your company, be sure to read our reports by the industry experts for sound information, advice and guidance. Here you can find the answers to your questions, including whether your company should purchase its own system or use a hosted solution

Stay up-to-date and see how these top technological improvements can help your company save money. Read how new systems can reduce agent downtime on the telephone, more accurately detect answering machines and provide faster connects and disconnects. Learn all there is to know about collection, inbound and outbound automated dialing and much more. Further educate yourself and enhance the overall effectiveness of your call center and company in no time. To locate vendors click here.
Predictive Dialers

  • Predictive Dialing Algorithm
    - Presented by Amcat
     Dial Control is Dynamic and Real-time
    The Amcat algorithm is a sophisticated software logic that analyses past
    and current events, checks the state of the system resources, performs
    statistical calculations on the information and produces an event response.      Read More...
  • Collection Treatment Optimization
    - Presented by Austin Logistics
     Success of your collections operation depends on your ability to react to change with speed and accuracy, in order to get the maximum impact out of every customer interaction. This white paper focuses on how you can gain control amidst this change and increase your success in assigning the optimal customer treatments. Discover how precise treatment targeting can decrease roll rates and charge-offs while increasing your dollars collected.  Read More...
  • How a New Dialer Will Improve Your Bottom Line
    - Presented by Castel Connects®
     Dialers two to five years old may not offer the technological capabilities needed to achieve competitive and bottom-line benefits required in today’s call center environments. An outdated system may work fine and even live up to original expectations. but read this paper to learn what increased bottom-line benefits your call center could achieve with a new dialer that leverages the latest technology.  Read More...