MyCRMexchange.com		  Search: 

CRMXchange Membership
 
 
      Who We Are
 >> Home
 

News and Press Releases

 Join Now

If you’re looking for the latest information on the contact center industry, you’ve come to the right place.

Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. Or you can click here to view the archive.

Click here for Daily CRM Stock Quotes

ATTENTION Contact Center Vendors: Send your Product Information or Press Release via email to info@crmxchange.com

RSSFeed RSS Feed
DatePress Release
5/16/2008 FirstWave Launches B2B Marketing Blog
5/16/2008 Alterian to Acquire Leading Web Content Management Software Company Mediasurface
5/15/2008 PerformanceEdge from Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction
5/15/2008 Pipkins Simplifies Multi-Site Agent Adherence Monitoring with New Graphic-Based ‘RTA Global’ Tracking System
5/15/2008 Tata Communications and Premiere Global Services Sign License Agreement to Launch New Services In India
5/14/2008 World Alliance Financial Leads the Way in Senior Education with TDI’s Solutions
5/14/2008 S&P 500 Energy Company Implements Verint Witness Actionable Solutions Quality Monitoring Software in Multi-site Competitive Replacement
5/14/2008 Stellar sponsors accounts payable conference in Melbourne, Australia
5/14/2008 Procco Builds World-class Contact Centre in Bahrain with Altitude Software
5/13/2008 Envision Announces 2008 Annual Customer Forum
5/13/2008 NorthStar's Wealth Management Fitness Roadmap to Profitability
5/13/2008 Using Facebook to Solve a College’s Tricky Media Challenge
5/13/2008 LivePerson Raises the Bar in Online Engagement with Groundbreaking New Features
5/13/2008 Graham Technology becomes ciboodle
5/13/2008 Telephonetics Plc positive about the future at Annual General Meeting
5/13/2008 Interactive Intelligence Introduces Customer Feedback Management Products
5/13/2008 Three quarters of techies would recommend IT career to their children
5/13/2008 Interactive Intelligence Adds Contact Center and IP Telephony Capabilities to Microsoft Office Communications Server Environments
5/13/2008 VAROLII UNVEILS NEXT-GENERATION PREDICTIVE ANALYTICS FOR CUSTOMER COMMUNICATIONS
5/13/2008 Web-based collaboration and communication software opens iPhone to business users
5/13/2008 VAROLII LAUNCHES TOTAL SOLUTIONS™
5/13/2008 ABERDEEN ANNOUNCES TOP 100 MOST INFLUENTIAL TECHNOLOGY VENDORS FOR 2008
5/12/2008 Envox CT Connect 7 Now Rated “Avaya Compliant”
5/12/2008 Convergys Thought Leadership Speaker Series:“Companies Want More from Customer Service Outsourcing Than Reduced Costs. Now What?”
5/12/2008 Large U.S. Communications Company Extends Contract with Convergys for Relationship Management Solutions
5/12/2008 Garlands enhances its Collections and Debt Recovery services portfolio
5/12/2008 Verint Systems Achieves Significant Patent Milestone
5/8/2008 Convergys, Ceon and TM Forum Present a Webinar on “Capturing Customer Value: Optimizing Offer Management”
5/8/2008 WFM Study Finds 47% Dissatisfied
5/8/2008 Analysys Mason Congratulates Award Winning Kent Police Call Centre Manager
5/8/2008 FirstWave Wins ISM’s Top 15 CRM Enterprise Software Award 2008
5/8/2008 Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs
5/8/2008 SalesPage CRM Wins ISM’s Top 15 Award for 6th Consecutive Year
5/8/2008 Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services
5/8/2008 ABN AMRO Taiwan Uses Collections Optimization Solution from Austin Logistics
5/7/2008 Verint Systems to Host 12th Annual Customer Conference, Profiling Best Practices, Technology Innovation and Customer Success
5/7/2008 Verticals onDemand Signs 15th Life Sciences Customer, Marking the Dawn of an Industry-Wide Conversion from Client/Server to SaaS CRM Technology
5/7/2008 New Industry Research Finds That Gaps Remain in Business Process Management Maturity
5/7/2008 Mellon Group of Companies Expands to Turkey
5/7/2008 Kaiser Permanente’s Appointment and Advice Call Center Improves Employee Coaching and Development Activities
5/7/2008 Nav N Go Chooses Loquendo TTS Automotive for their 3D Nav N Go iGO 8 Navigation Solution
5/6/2008 Tealeaf Introduces Customer Behavior Analysis Product Enabling Businesses to Deliver Better Online Results
5/6/2008 Numara Software Launches New Version of Numara Track-It!
5/6/2008 NextNine Named “Recognized Innovator” by the Service & Support Professionals Association
5/6/2008 Euro RSCG Discovery Appoints Alex Bombeck President
5/6/2008 AUTONOMY ETALK RECEIVES 2008 CRM EXCELLENCE AWARD
5/6/2008 Tealeaf Establishes viaTealeaf Partner Network of Leading Technology Companies and Ebusiness Consultancies
5/6/2008 Leading industry analyst firm positions ClickSoftware in Visionaries Quadrant in 2008 Field Service Management Magic Quadrant
5/6/2008 A. O. Smith Water Products Company Wins WBR Service Award for Implementation of Vertical Solutions, Inc.'s PowerHelp
5/5/2008 Research Shows Technology Consolidation to be Key to Achieve Best-in-Class Contact Center Performance
5/5/2008 Highmark Medicare Services Achieves Certification to COPC-2000® CSP Standard
5/5/2008 HighPoint Solutions Expands Executive Management Team
5/5/2008 Microsoft Delivers Cost-Effective Customer Support With Automated Service Agent
5/5/2008 “Companies Fail To Define and Deliver Complete Customer Experience”
5/5/2008 Verizon Wireless to Expand Usage of Knowledge Management Software to Enhance Customer Service
5/5/2008 CosmoCom Announces CosmoCall Universe Version 5.2
5/5/2008 PerformanceEdge Offers Enhanced Recording and Quality Management with Latest Product Release
5/2/2008 Increase in Energy Cost, and Carbon Emissions, Inspire Green Revolution
5/2/2008 Planning makes the difference for 2008 award winners
5/2/2008 Silverpop Strengthens International Expansion Efforts
5/2/2008 KNOVA® Customer QLogic to Present Best Practices in Service and Support at the 2008 SSPA Conference
5/1/2008 New Confirmit Data Central offers integration with the Confirmit platform
5/1/2008 TouchStar Changes the Call Center Industry by Providing Free Leads for Call Centers to Gain New Business
5/1/2008 VIPdesk and Interactive Intelligence Present Joint Webinar on Building a Successful Remote Call Center Agent Program
5/1/2008 Garlands' employees show their talent
4/30/2008 Online Advertised Job Vacancies Fall Sharply in April
4/30/2008 Speech recognition and biometrics vendor strengthens UK consultancy team with new senior appointment
4/30/2008 Verint Witness Actionable Solutions’ Quality Monitoring/Recording Software Receives “Gvalidated” Designation from Genesys
4/30/2008 Verizon Business Awarded Genesys Gold Suite Certified Partner Status in US and Canada
4/30/2008 Touchpaper® Announces IT Asset and Computer Lifecycle Management Solution with New Version of IT Business Management (ITBM™) Suite
4/30/2008 Coordinated Systems’ Inc. Call Recording Solution Now Rated “Avaya Compliant”
4/30/2008 Mobile TV is on the air in the Philippines with service built on NMS Communications’ technology
4/30/2008 VANGENT, INC. ANNOUNCES NEW VICE PRESIDENT OF STRATEGIC ALLIANCES
4/29/2008 ADTRAN Announces New IP PBX All-In-One Solution for SMBs
4/29/2008 ADTRAN Launches Innovative IP Phones to Complement Broad Line of VoIP Solutions
4/29/2008 E-mail Marketing not Sophisticated Despite Popularity
4/29/2008 HyperOffice is finalist in SoftwareCEO innovation awards
4/29/2008 OnState Announces Multi-modal Solution for Technical Support
4/29/2008 Garlands' volunteers go back to school
4/29/2008 NextPoint Appoints Zane Long as Vice President of Global Partner and Channel Sales
4/29/2008 THE SPANISH INSTITUTE FOR FOREIGN TRADE USES LOQUENDO SPEECH TECHNOLOGIES FOR ITS WEB-BASED SERVICES
4/29/2008 Talisma Releases Click to Call for Sales Support and Customer Service
4/29/2008 MaintenanceNet, Inc.'s Quote-to-Order Module Drives Faster, More Efficient Service Sales for Technology Supply Chain
4/29/2008 New Avaya Support Tools Improve Management Of Communications Applications
4/29/2008 CallMiner Releases New Version of its Speech Analytics Solution
4/29/2008 TDI Announces New Technology Partnership with Aculab
4/29/2008 eQuest & NAS Recruitment Announce Partnership Deal Broadens Each Company’s Range of Services
4/29/2008 eGain Powers Customer Service at UK Energy Giant
4/29/2008 Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections Service
4/29/2008 WOOGI WORLD™ Upgrades Security for Children Through Partnership with eGuardian
4/28/2008 Adder Launches CATx KVM Switch to Provide SMBs with Enterprise-Grade Control and Flexibility over IT System Operations
4/28/2008 Altitude Software Addresses Underserved Contact Center Industry in China and South-East Asia
4/28/2008 Loquendo TTS Now Available For Mac OS X Application Developers in 23 Languages
4/28/2008 CosmoCom Names Brazilian Integrator GPlus as Channel Partner for CosmoCall Universe Enterprise Contact Center Platform
4/28/2008 Percussion Software Adds Personalization To the Percussion 2.0 Solution Series
4/28/2008 Interactive Intelligence First Quarter Operating Results Include Record Revenues
4/28/2008 ENVOX WORLDWIDE LAUNCHES ENVOX CT ADE 10
4/25/2008 Lyris HQ demonstrates ROI of integrated online marketing at Internet World 2008
4/25/2008 IVONA Telecom TTS Supports MRCP Protocol
4/24/2008 Avaya Renews HR Management Contract with Convergys
1234
 


Home | Site Map | Products | Webinars | Archives | White Papers | Press | Free Offers | Events | Case Studies | Columns | Interviews | Business Links
Education | International | Speech Voice Tech | Strategic View | Who We Are | Privacy Statement | Top | Contact Us | MyCRMexchange | Service Star- Internet Game

ACD | Messaging | Scripting-Database | Feedback and Analysis | CTI | HeadSets | Help Desks | IVR | VoIP |Knowledge Management
Monitoring - Recording | Multi-Channel Systems | Unified | PBX | Performance Optimization | Dialer | Speech Recognition
Web Site Self Help | Workforce

Consultants Corner | eLearning | Language Interpretation Services | Furniture - Site Design | Professional Services | Outsourcers | Remote Agents
Training Classes | Call Centers Exhibitions & Publications


If you are looking for something in particular and cannot find it on
The CRMxchange, please email us or call 201-505-1743 and we will do our best to help you.

Cyber Marketing Services, 70 Chestnut Ridge Road, Suite K, Montvale, NJ 07645
Phone: 201-505-1743 | Fax: 201-391-4907 | Email: info@crmxchange.com
© 1998 - 2007Cyber M@rketing Services. All rights reserved.