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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
2/8/2010 Empirix Releases OneSight Voice Quality Assurance Solution to Help Enterprises Optimize Their IP Telephony Networks
2/8/2010 New IP telephony infrastructure and Contact Centre lays foundations for future functionality and international communications for SMC
2/8/2010 Call centres risk losing customers as complaints go unrecognised, says survey
2/8/2010 Unity Implements Quest Software’s Active Directory Management Solution Across Schools in Oldham
2/8/2010 COLT to deliver enhanced cloud services with TIBCO software
2/8/2010 KXEN Named A Leader in Predictive Analytics And Data Mining By Independent Research Firm
2/5/2010 Verint Systems Expands Workforce Optimization Suite with Acquisition of Iontas
2/5/2010 Online publishers can increase ad conversation rates by 150% says Improve Digital
2/5/2010 Paul Abel joins Vertex as Global Head of Business Development and Strategy
2/5/2010 Apple Continues to Lead in Customer Service Quality in Tech Support Survey, HP Makes Significant Improvements
2/4/2010 CRN Lists Intelestream in Top 140 Emerging Technology Vendor List of 2009
2/4/2010 Noble Systems on Track to Double Revenue in Five-Year Span
2/4/2010 70 Percent of Companies Using Cloud-Based Services Plan to Move Additional Applications to the Cloud in the Next 12 Months
2/4/2010 Sykes Announces Expansion to Berlin, Germany
2/4/2010 The Green Grid Debuts New Tools for Data Centre Efficiency at Third Annual Global Technical Forum
2/4/2010 Corporate Departments Left Open to Voice Call Interception despite Being "Prime Targets"
2/4/2010 XConnect Reports Revenue Doubled in 2009
2/4/2010 Sacred Heart creates a Call Center of Excellence
2/4/2010 SprinxCRM Announces New Edition With Focus on Compatibility
2/4/2010 CAR-Research XRM to Unveil 'The New Face of CRM' at NADA
2/4/2010 Right90 and Astadia Announce Agreement to Deliver Midmarket Enterprise Sales Forecasting
2/4/2010 NetSuite Announces Fourth Quarter and Fiscal 2009 Financial Results
2/4/2010 NetSuite Wins RedBuilt From SAP, Making It the Largest Company Yet to Leave SAP for the NetSuite Cloud
2/3/2010 Loyalty 360 Announces Strategic Partnership with Marketing Innovators
2/3/2010 New Converter To Help Users Export Adobe PDF Documents to Word, HTML, SWF & Other Formats Easily
2/3/2010 ADACOR Establishes Suzuki After-Sales-Solution at Interxion
2/3/2010 Artic Connect Selects Paradial s RealTunnel NAT Traversal for Hosted Videoconferencing Services
2/3/2010 PreVisor Awarded Patent for Web-based Pre-Hire Assessment System
2/3/2010 NextiraOne achieves ‘One to Watch’ status in the 2010 Best Companies Accreditation
2/3/2010 Hosted ERP Financial Management Software from £95 a month
2/3/2010 Microsoft Study Reveals Small and Midsize Businesses Using Hosted Services Have Better Financial Performance
2/3/2010 Salesforce.com Raises the Stakes for Enterprise Cloud Computing Platforms With New Force.com Visual Process Manager
2/3/2010 Magic Software Closes a Software License Deal With Vishay Intertechnology
2/3/2010 EchoSign Receives Contract Management AppExchange Best of '09 Award From Salesforce.com
2/3/2010 NetSuite and HEIN Partner to Provide Expert Accounting and Regulatory Compliance Solutions From the Cloud
2/2/2010 Intelestream now exclusive reseller of Klipfolio Dashboard for SugarCRM™ in North America
2/2/2010 Stellar Wins Call Centre Services Contract with Australian Bureau of Statistics
2/2/2010 Cicero Inc. Announces New Product Offerings and Adds Two New Customers: Customers: Interactive Response Technologies, Inc. and Innoverse Services Network, Inc.
2/2/2010 dvsAnalytics Joins the Cisco Developer Network and Completes Cisco Interoperability Verification Testing
2/2/2010 PLUM VOICE EXPERIENCES RECORD GROWTH IN 2009
2/2/2010 CounterPath Launches Bria 3.0 Multimedia VoIP Softphone for Mac and PC Platforms
2/2/2010 Cvent Posts Record-Setting Sales in 2009
2/2/2010 Actix to Supply Centralized LTE SON System to NEC
2/2/2010 Cisco: 87% of respondents surveyed across Europe that have wireless internet at home have enabled security
2/2/2010 Harlequin Corporate Finance Assists Edge Telecom To Acquire Invomo
2/2/2010 Cabinet NG Launches “iNGie” Green Awards
2/2/2010 GMC Software Technology Establishes a Strong Speaking Presence at Xplor’s Global Conference and Vendor Forum
2/2/2010 Study reveals impact of health insurance on Hispanics’ attitudes towards healthcare providers
2/2/2010 Lithium Technologies Drives More Than 100 Percent Growth in 2009
2/2/2010 Etisalat and Pacific Controls Sign Agreement to Jointly Offer M2M Solutions
2/2/2010 Magic Software Signs Abaco, a Leading SAP Implementation Partner in Portugal
2/2/2010 Unica Extends SaaS Product Line with Search Bid Management Acquisition
2/2/2010 Jabra Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine
2/1/2010 Quantivo 4 Brings Business Intelligence into the 21st Century with the Power of Dynamic Advanced Analytics in the Cloud
2/1/2010 Opal Launches Unique New ‘Next Generation Inbound Platform - ICC ICE
2/1/2010 Logicalis Deploys UK s First Cisco UCS at Winterflood Securities
2/1/2010 European IT Excellence Awards 2010 finalists announced
2/1/2010 Microsoft To Keynote At 6th Data Centres Europe 2010
2/1/2010 SMS Continues to Confound Expectations as Worldwide Messaging Revenues set to exceed USD 233 billion by 2014
2/1/2010 Ameyo helps reduce call center agent fatigue
2/1/2010 Security Experts Report No One Stepped Up To Claim $250k in Pure Gold
2/1/2010 FurstPerson Wins 2009 Product of the Year Award
2/1/2010 Chaordix(TM) Joins IBM Information Governance Council
2/1/2010 AdSafe Releases Q4 2009 Online Display Advertising Safety Review
2/1/2010 Akvelon Inc. Unveils New Dynamics CRM Customization Service
2/1/2010 planetRE Signs Agreement With Major Realtor Association in California
1/29/2010 Monet Software Selected by Healthcare Company for Call Center Workforce Management Software
1/29/2010 New Version Available: CallRex Agent Evaluation version 3.9
1/29/2010 ZEACOM UNVEILS ITS GATEWAY FOR MICROSOFT OFFICE COMMUNICATIONS SERVER
1/29/2010 The Bunker secures funding for further upgrade and expansion
1/29/2010 Turnkey Consulting expands into Germany
1/29/2010 VillageWorks Unveils a New Way to Kick-Start Social Media Marketing
1/29/2010 Akvelon Inc. Introduces Global Search v2.0 Two Months After Initial Release
1/28/2010 Cvent Continues Exponential Growth, Hiring 102 New Employees in 2009: Plans to Hire 130 Employees in 2010
1/28/2010 Presence Technology receives Product of the Year Award by CIS Magazine
1/28/2010 Your call is important to us…
1/28/2010 Mobile and Fixed Telecoms Provider Easytalk expands European Prepaid services with DIGITALK
1/28/2010 Dialogue Survey Discovers People Want More With SMS
1/28/2010 Convergys Named “Best Call Center Technology Provider” in China
1/28/2010 NTT Europe Expands Global IP Transit Network in Europe; Launches New PoP in Spain with Interxion
1/28/2010 NEW ASSOCIATION OF AVAYA USERS ANNOUNCED: INAAU, INNUA AND INSIGHT 100INC JOIN FORCES TO UNITE THE VOICES OF ALL AVAYA USERS
1/28/2010 Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service
1/28/2010 PEER 1 Hosting’s Newest and Largest Data Centre is Open for Business in Canada
1/28/2010 Marketers balance customer acquisition and retention as economic recovery nears
1/28/2010 bmi renews and extends its outsourcing contract with Attenda to adopt Cloud Services
1/28/2010 Data Privacy Day: New Report Reveals Companies Struggle to Manage Electronic Records
1/28/2010 Stream Global Services Appoints Vice President of Product Management
1/28/2010 Innovyx Introduces Dialogue 1to1(TM) Version 8.0
1/27/2010 Noble® WFM with Outbound Plus Receives “Product of the Year 2009” Award
1/27/2010 Convergys Expansion in Cebu Highlighted by Fashion Show, Concert, and Recruitment Fair
1/27/2010 AVANADE LAUNCHES ONLINE SERVICES TO HELP ORGANIZATIONS DEPLOY STRATEGIC SOFTWARE-AS-A-SERVICE APPLICATIONS
1/27/2010 Verizon joins the growing customer service trend of self-service
1/27/2010 Aspect Sponsors Benchmark Study of Voice Self-Service in Achieving 2010 Goals
1/27/2010 Verizon Business Offers Toll-Free Service Benefits
1/27/2010 Wick Hill Appointed As A Distributor Of Oak s Comms Portfolio
1/27/2010 Novo Technologies Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine
1/27/2010 Konica Minolta partners with Wireless Logic to pioneer the use of remote diagnostics, ordering and fault management in enterprise printing devices
1/27/2010 Loyalty schemes prove to be recession busters and position firms for the upturn
1/27/2010 SwissQual Drive Tests World’s First Public LTE 4G Network
1/27/2010 GMC Software Technology Expands Global Presence with New Office in Italy
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February 2010
3-4 Malaysia: Service Quality Excellence 2010
By attending this conference, delegates will be able strengthen their service quality through outstanding operations and proven techniques in driving quality services through proven methodologies and best practices in delivering quality service.  Read More...


March 2010
21-22 Dubai: Serivce Quality Excellence
This two-day ground breaking conference will address the current challenges to providing quality services to meet customer satisfaction crucial to the multicultural market and stiff competition in the region    Read More...


October 2010
25-27 Istanbul Call Center Conference & Expo
The main theme of the VI. Istanbul Call Center Conference will be “customer satisfaction” which is the reason for the call centers.  Read More...