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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
5/18/2012 GÉANT and Mantychore partnership to enable faster creation of virtual infrastructures across Europe
5/18/2012 Monitor Application Performance Proactively or Risk Losing Customers, Warns ExtraHop Networks
5/18/2012 Best British innovation uncovered as Innovation Nation gives the public the final say
5/17/2012 UPnP Forum Enhances Secured Management for Service Providers to UPnP Devices
5/17/2012 Noble Systems Unveils New Products, Features and Strategies at 2012 Select Noble Users Group Conference
5/17/2012 DSCallards Partners with Actian to Bring Information to Life
5/17/2012 Knowlagent Leverages Customer Wins and Product Innovation for Increased Momentum and Accelerated Business Growth
5/17/2012 Worldwide Study Shows Global Business Anti-Social in a Social Media Age
5/17/2012 TeamSupport.com Receives 2012 CRM Excellence Award
5/17/2012 Customer Experience Excellence is Focus of Day Two at Allegiance VoCFusion
5/17/2012 Grandparents.com Partners With Dynamic Signal to Power Social Content Marketing for America's 70 Million Grandparents
5/16/2012 Ebuzzing honoured in Media Momentum Awards
5/16/2012 GMC Software Technology Host Briefing on Effective Multichannel Communication for Insurance Industry
5/16/2012 Drishti-soft together with esteemed partners organized an evening panel discussion on innovative strategies in the domain of Voice technology
5/16/2012 Tony Hsieh of Zappos Keynotes Day One of Allegiance VoCFusion
5/16/2012 Badoo Quickens the Pulse with Big Data Insight from Actian Vectorwise
5/16/2012 Spam in Q1 2012: A Marathon of Holidays
5/16/2012 new research finds master data not only affects internal business operations but also how a company presents itself to customers
5/16/2012 Facebook Users Express Strong 'Dislike' of New Timeline Format
5/16/2012 itelligence Launches Rapid Deployment Solution for CRM, Providing Fast Time to Value, Defined Scope and Predictable Cost
5/15/2012 Colocation America is Expanding its Los Angeles Data Centers
5/15/2012 eCommerce Companies Enhance Online Brand Experience and Increase Revenue with TreeHouse Interactive s Marketing Automation Solution
5/15/2012 Ocean Media Continues on Robust Growth Path; Billings Up 20 Percent -- Headcount Increases by 30 Percent
5/15/2012 Easiphone enlist PageOne’s services to deliver SMS reminders to the elderly, deaf, partially sighted and disabled
5/15/2012 eBizNET Solutions and Vertical Solutions, Inc. Partner to Integrate Supply Chain and Service Management
5/15/2012 The Bunker strengthens executive team with CTO appointment
5/15/2012 Eutelsat signs distribution agreement with Direct Connect to bring high-quality Tooway™ satellite broadband services to Norway
5/15/2012 Club Med Turns To TradeDoubler To Meet Challenge Of Online Competition
5/15/2012 Flexiant Launches v2.0 of Flexiant Cloud Orchestrator
5/15/2012 Dennison Trailers Hits The Road With Epicor ERP
5/15/2012 Dialogue Demonstrates the Power of SMS at Eloqua Experience Europe 2012
5/15/2012 Confirmit Announces Voice of the Customer 2012 Global Tour Dates
5/15/2012 Interoute expands global network footprint to Asia
5/15/2012 Altitude Software Starts to Deliver Cloud Contact Center Solutions in Scandinavia
5/14/2012 Fergus Gloster, Veteran of Marketo and Salesforce.com, joins Brightpearl’s Board of Advisors
5/14/2012 DIGITALK Cloud is Launched
5/14/2012 The MMA Mobile Circus Comes To Town
5/14/2012 Newtec Provides Key Satellite Communication Technology for EURO HAWK®
5/14/2012 Three-quarters of consumers won’t give personal details to companies if they don’t have a proper loyalty scheme
5/14/2012 Allegiance Partners with uSamp to Provide Easy Access to Survey Respondents
5/14/2012 Xplor International Names New Association Board of Directors for 2012
5/14/2012 TeamSupport.com Boosts Efficiency at Wren Solutions
5/14/2012 AsiaInfo-Linkage to Open European Headquarters
5/14/2012 itelligence Delivers New it.mobile Solutions to Begin to Mobilize the Workforce
5/14/2012 New Resources from Saepio help Marketers Review New Approach to Corporate Marketing
5/14/2012 LivePerson Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine
5/14/2012 DSG Launches Salesforce.com, NetSuite Collaborator
5/14/2012 Junxure Announces New Training and Consulting Offerings
5/14/2012 OpenText Recognized as a Leader in Digital Asset Management
5/11/2012 CDC Software provides Next Day complaints management solutions as regulators get tough on customer service
5/10/2012 Perforce Software Announces EMEA Expansion of Its International Partner Program
5/10/2012 The MMA Announces Expanded Award Categories for The Smarties™
5/10/2012 Embarcadero Strengthens Presence in the Benelux Region
5/10/2012 Flexera Software Announces InstallShield 2012 Spring, Further Enabling Desktop Transformations
5/10/2012 Can We Talk? Verizon and VHT Help Organizations Dial Down Hold Times
5/10/2012 Eagle Creek Software Services Expands Career Development Program
5/10/2012 PR Syndication Introduces Wholesale Press Release Distribution Services Designed for Small to Mid-Size Business
5/10/2012 Tapjoy Launches $5 Million Fund to Support the Innovation and Growth of Free-to-Play Apps for Android and iOS in Asia
5/10/2012 Jaspersoft Announces JasperWorld 2012
5/10/2012 Arbela Technologies Announces the Beta Release of Its Newest Security Manager for Dynamics AX 2012
5/10/2012 Business & Decision Named QlikTech Global SI Partner of the Year
5/10/2012 OpenText Receives Two 2012 SAP(R) Pinnacle Awards
5/10/2012 The Pulse Network and HubSpot Partner to Support Expanded Inbound Marketing Summit Series in San Francisco and Boston
5/10/2012 LaFourchette, Leading European Mobile and Online Restaurant Reservation Service, Secures EUR8.0 Million to Accelerate its Growth
5/10/2012 Business & Decision's Bridgett Craig Honored As Industry 'Rising Star' By Healthcare Businesswomen's Association
5/9/2012 TreeHouse Interactive Reports Rapid Growth in Partner Relationship Management (PRM) Business Due to New Partner Marketing Enablement and Expanded CRM Compatibility
5/9/2012 TeamSupport.com Recognized as an "Innovator" by Info-Tech Research Group
5/9/2012 TreeHouse Interactive s PRM Customers Make Everything Channel s CRN Magazine 2012 Channel Chiefs List and Earn 5-Star Partner Program Awards
5/9/2012 GMC Software Technology Partners with locr For Integration of Personalized Maps
5/9/2012 Confirmit Announces Record Revenue in First Quarter of 2012
5/9/2012 First Advantage Litigation Consulting to present at the IQPC 7th Annual Information Governance & eDisclosure Summit - UK
5/9/2012 NextiraOne builds telecommunications network for Poland’s National Stadium in Warsaw
5/9/2012 LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerisation of the Workforce
5/9/2012 Security starts with the database
5/9/2012 DIGITALK Adds US Jurisdictional Routing to Carrier Platform
5/9/2012 2012 European Net Promoter Conference approaches as iconic brands prepare to share best practices for delivering an excellent customer experience
5/9/2012 Google s Recent Changes Impact Small Business
5/9/2012 Knowlagent Survey Finds Workforce Managers Challenged by Balancing Service Levels with Off-Phone Activities
5/9/2012 Qmatic System at Ashford Borough Council Improves Customer Satisfaction 94%
5/9/2012 Alternative Payments to rise exponentially by 2015
5/9/2012 CLEO Named Certified Vendor of MFT Solution for DWG Certified Technology Program
5/9/2012 CIBER Delivers Fast Implementation of Customer Information Systems for Utilities With Launch of Customer Service Suite Built on SAP® Solutions
5/9/2012 SAP Offers Real-Time Insights to Police and First Responders
5/9/2012 Cisco Live 2012: the Future of Technology and Business
5/9/2012 The MMA Announces Expanded Award Categories For The SMARTIES(TM) To Reflect How Marketers Employ The Power Of Mobile To Meet Marketing Objectives
5/8/2012 Epicor to Bring On-Demand ERP to the Windows Azure
5/8/2012 Workforce Management Software Leaders Sharpen Focus on Labor Productivity and Risk Reduction While Enabling Mobile Devices, Nucleus Research Finds
5/8/2012 ResponseTek to Share Global Expertise at Customer Experience Events in 2012
5/8/2012 CloudSigma Launches First SLA-Backed Distributed SSD Storage Solution in Public Cloud IaaS
5/8/2012 Adax Announces Octeon II Packet2-PCIe Board and Software for RMS LTE Packet Processing
5/8/2012 Mitsubishi Power Systems Turbocharges its SAP Implementation with Nimbus Flash Memory Systems
5/8/2012 Getmapping Adds Ordnance Survey MasterMap Imagery Layer
5/8/2012 Kineto, Taqua Enable Mobile Operators to include Wi-Fi in VoLTE Deployment Plans
5/8/2012 Reed Recruitment Roll Out New Business-Focused Application Delivery Network From Azzurri
5/8/2012 USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities
5/8/2012 Improving Forecast Accuracy – Free Call Center Webinar by InVision Software
5/8/2012 Marketo Expands Executive Team to Fuel a New Era of Social Marketing Automation
5/8/2012 Pan India Real-Estate booking channel doubles sales with help of Ameyo solution
5/8/2012 Angel Integrates IVR into LexisNexis Identity Proofing and Voice Biometrics Solutions
5/8/2012 Only 7% of Large Companies Are Customer-Centric, According to New Temkin Group Research
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May 2012
7-10 Seattle, WA - ACCE: The Largest Call Center Global Gathering in North America
ACCE 2012 – May 7 10 – Seattle, WA ACCE The Largest Call Center Global Gathering in North America Produced by ICMI, ACCE is the premier global gathering for the contact center industry. It's the essential forum for educational growth,  Read More...
7-8 Singapore - Asia Shopper Marketing & Insights Conference
Asia Shopper Marketing & Insights Conference 7 – 8 May 2012, Singapore 10 – 11 May 2012, Hong Kong http www.conferences.com.sg conf rem2.htm Shoppers are spoilt for choice as they browse the aisle and seek new experiences, while brands clamour  Read More...
10-11 Hong Kong - Asia Shopper Marketing & Insights Conference
Asia Shopper Marketing & Insights Conference 7 – 8 May 2012, Singapore 10 – 11 May 2012, Hong Kong http www.conferences.com.sg conf rem2.htm Shoppers are spoilt for choice as they browse the aisle and seek new experiences, while brands clamour  Read More...
14-15 Australia -- The Customer Compass - Consumer Intelligence Analytics and Insights
The Customer Compass – Consumer Intelligence Analytics and Insights Event Date 14 15 May 2012 Location venue to be confirmed, Sydney , Australia Customer Compass will direct you to go beyond the limitation of traditional market research to discover the  Read More...
14-15 Dubai - Middle East CRM & Customer Intelligence Summit
Middle East CRM & Customer Intelligence Summit 14 15 May 2012, Dubai, United Arab Emirates www.crmsummit me.com  The Middle East CRM & Customer Intelligence Summit 2012 is an international gathering of IT & business leaders, government officials, industry experts and  Read More...
14-17 Las Vegas - The VoC Convergence
VocFusion May 14th – 17th Cosmopolitan Hotel, Las Vegas VoCFusion 2012 Three day Voice of Customer event packed with 60 workshops, inspiring keynote speakers and peer networking opportunities where leading companies and industry experts gather to explore the power of  Read More...
15-16 Vancouver - Customer Experience Strategies Summit - West
The Customer Experience Strategies Summit – West May 15 16 Vancouver, CANADA    CRMXchange is proud to be partnering with Strategy Institute to bring to you the Customer Experience Strategies Summit West, taking place in Vancouver, Canada on May 15th  Read More...
21-23 Miami - IQPC’s 4th Customer Experience Summit
Title 4th Customer Experience Summit Dates May 21 23, 2012 Location Miami Marriott Biscayne Bay, Miami FL URL www.CustomerExperienceSummit.com  IQPC’s 4th Customer Experience Summit in Miami will give you the know how to employ the voice of the customer as  Read More...


June 2012
4-8 Las Vegas - Call Center Week
Call Center Week www.callcenterweek.com June 04 - 08, 2012 Caesars Palace, Las Vegas, NV 13th Annual Call Center Week: Continue the Multi-Channel Excellence Journey Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, s  Read More...
12-14 The Contact Center Virtual Conference – Quality Assurance and Speech Analytics
The Contact Center Virtual Conference – Quality Assurance and Speech Analytics Produced by CRMXchange and QATC June 12 – 14 Register today to reserve your free spot at this informative virtual conference brought to you in conjunction with the Quality  Read More...
13-14 Hong Kong - CRE and CSQS Leadership Summit 2012
Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!”  Read More...


July 2012
16-19 London - Customer Experience Management in Telecoms: UK Summit
Customer Experience Management in Telecoms UK Summit 16 19th July 2012, Chelsea Football Club, London www.cemintelecomsuk.com Do you want to learn how to develop a business case that will secure senior management buy in for your CEM strategy, demonstrate a  Read More...
17-18 Chicago - 8th Edition Customer Experience Conference
8th Edition Customer Experience Conference July 17 18, 2012 Chicago, IL http www.marcusevansch.com CEM_CRM  The 8th Edition Customer Experience Conference will be an industry focused event specific to Heads, Vice Presidents, Directors, Senior Managers from the Consumer Products, Retail, Travel  Read More...
25-26 Toronto - LOYALTY Canada 2012
LOYALTY Canada 2012 July 25 26, 2012 Toronto, ON Canada David Drey | ddrey@marcusevansch.com  | 312 540 3000 x6583 http www.marcusevansch.com crm_chc373  This Loyalty Canada 2012 Conference will give customer loyalty marketers a deeper look into the key issues affecting  Read More...


August 2012
1-2 Phillipines - 3rd Annual Shared Services & BPO
Event Title 3rd Annual Shared Services & BPO in the Philippines Event Date 1 2 August 2012 Event Venue Manila, Philippines Event Website http bit.ly HEs6bs  Philippines Will Continue Growth Despite instability in today’s economy, captives and BPOs in the  Read More...


September 2012
5-7 Singapore - World Telecom Summit 2012
World Telecom Summit 2012 (5 7 September, Singapore)     The second annual World Telecom Summit will return on 5 7 September 2012 bigger and better Expect even more high quality discussion and sharing sessions with similar C level keynotes, panels  Read More...
12-14 Texas - Call Center Performance, Productivity & Metrics
Call Center Performance, Productivity & Metrics September 12 14, 2012 Dallas, Texas (Venue to be Confirmed) REGISTER HERE From the Creators of Call Center Week Taking Call Center Performance and Productivity to the Next Level In a changing business environment,  Read More...
19-20 London - Customer Experience Management for Banking and Financial Services
Taking place 19 20 September in London, Customer Experience Management for Banking and Financial Services Conference is presented to you by leaders in the financial services to address the issues that are affecting your customer experience today.   By Customer  Read More...
25-26 Shanghai - 4th Annual Customer Loyalty ASIA Program & CRM Summit 2012
 4th Annual Customer Loyalty ASIA Program & CRM Summit 2012 | 25 26 September | SHANGHAI, CHINA http neo edge.com event line up sales marketing 4th customer loyalty asia programme crm summit 2012 4  “Mastering the how to’s of success  Read More...