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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
9/2/2010 Yammer Announces New Platform and Applications for Enterprise Social Networking
9/2/2010 Wakefield and District Housing Chooses 1st Touch Mobile
9/2/2010 Audio brand i-Mego launches online competition for unsigned bands
9/2/2010 Ideal Financial Solutions Launches Viral Marketing Initiative
9/2/2010 Comverse Announces Innovation Award Finalists Among Telecom Operators
9/2/2010 Sales Success Shows Neuromarketing Moves Magazines: New Scientist Reports 12% Increase in Newsstand Sales for Issue Featuring NeuroFocus-Tested Cover Design
9/1/2010 GLOBAL CONNECT AND GLOBAL LIQUIDEDGE ANNOUNCE JOINT MARKETING AGREEMENT AND THE LAUNCH OF THE GLOBAL² FAMILY OF CALL OPTIMIZATION SOLUTIONS
9/1/2010 Teleperformance Acquires beCogent in the United Kingdom
9/1/2010 Netgem Announces Consolidated 2010 First Half Results
9/1/2010 Results of the survey of 800 small and medium-sized enterprises in Poland
9/1/2010 Spending on Social Media Highest Among U.S. Marketers Using the Emerging Channel to Deepen Customer Loyalty, COLLOQUY and DMA Research Shows
9/1/2010 Virtual Hold Technology Named to 2010 Inc. 500 5000 List
9/1/2010 Customer Effective Honored as 2010 Microsoft Dynamics Partner of the Year for East Region
9/1/2010 New Business Model Lets Start-ups and Small Companies Borrow Senior Level Marketing and Public Relations Expertise
9/1/2010 WebCollage Enhances Content Publisher With Interactive Tour Builder
9/1/2010 Envision Earns “Hot Vendor” Rating in Ventana Research’s 2010 Value Index for Agent Performance Management
9/1/2010 Centergistic Solutions’ AgentView 5.0 Selected by Major Manufacturer
9/1/2010 Performance Manager Blog Delivers Solutions for Improving Business Success
9/1/2010 IBM Helps Construction Firm Boost Number of Clients by 40% Through Mobile Real-Time Trends Analysis
9/1/2010 Euro RSCG Edge Announces New Short-Form Media Organization
9/1/2010 Salesforce.com Introduces Jigsaw for Salesforce CRM
9/1/2010 Salesforce.com Announces Cloudforce 2010: London, the UK's Largest Cloud Computing Event
9/1/2010 Automotive CRM Provider DealerSocket Helps GM Dealers 'Stop the Clock' and Respond to Internet Leads Quickly
9/1/2010 Rhomobile Announces RhoSync 2.0
9/1/2010 Inc. Magazine Unveils Its Fourth Annual Exclusive List of America's Fastest-Growing Private Companies--the Inc. 5000
9/1/2010 Online Job Demand Dips 57,100 in August, The Conference Board Reports
8/31/2010 No Magic Releases Cameo Inter-Op and Cameo Workbench
8/31/2010 Ovum Recognizes Hobsons EMT for its Education Technology Leadership
8/31/2010 Telekom Slovenia Chooses Netgem s Next Generation Hybrid IPTV Service
8/31/2010 Drishti-Soft felicitated as IT & ITES Business of the Year at Small Business Awards 2010
8/31/2010 arcplan Partner and Customer iPartners Wins RAVE Award Recognition for Its arcplan-Powered BI Solution
8/31/2010 AdShuffle(R) Simplifies and Streamlines Online Advertising with Launch of AdShuffle Exchange(TM)
8/31/2010 Queplix Appoints Michael Zuckerman as Chief Marketing Officer
8/31/2010 Nick Chapman Joins Pereira & O'Dell as Director of Strategy
8/31/2010 Dentsu Group Company, cyber communications inc. and OpenX Announce Partnership to Launch OpenX Market Japan
8/31/2010 AWPRx Moves Workers' Compensation Pharmacy Management to the Cloud With Salesforce.com
8/31/2010 The Most Solvent Bank in Europe Uses AuraPortal to Manage Its Processes
8/30/2010 Intelestream Whitepaper Helps Small Businesses Understand Social CRM
8/30/2010 RingCube Unveils New Security and Performance Innovations for Desktop Virtualization at VMworld Conference 2010
8/30/2010 Demand for Enterprise Performance Management Continues to Expand Rapidly
8/30/2010 Compuware Vantage Achieves VMware Ready(TM) Status
8/30/2010 Armanino McKenna Acquires 1 Source Solutions, LLC; Expands to Become West Coast's Leading Microsoft Dynamics VAR
8/27/2010 Hoover’s New Platform Enhancements Give Sales and Marketing Professionals More Information to Close Deals and Grow Business
8/27/2010 Selligent launches Selligent Interactive Marketing version 3 to optimize the cross-channel customer experience
8/27/2010 The Salesforce.com Foundation Announces its 2010 Technology Innovation Grant Recipients
8/27/2010 SalesNexus CRM Gives the Power Back to Sales Teams With a Complete Lead Nurturing Email Marketing Suite
8/27/2010 OPNET Acquires DSAuditor(R) Product Line From Embarcadero Technologies
8/27/2010 inContact Partners with Verint Systems to Provide Cloud-Based Workforce Management Solution
8/27/2010 ConnectWise Wins Award at XChange Americas - XCellence in Partner Growth
8/26/2010 Breakthrough in Billing of Simultaneous Events Earns New Patent for Convergys
8/26/2010 The Blood Alliance Implements Interactive Softworks’ Customer Engagement Software to Increase Efficiencies, Drive Personal Interactions
8/26/2010 Tribold Puts Enterprise Product Management Center Stage At TM Forum Event In Russia
8/26/2010 IRIS APS Announces IRIS World 2010 To Support UK Accountancy Practices Through the Sector’s Changing Landscape
8/26/2010 Turnkey Consulting cements relationship with SAP
8/26/2010 TIGERPAW UNVEILS ITS INTERACTIVE USER COMMUNITY
8/26/2010 Infosys Launches Finacle Analyz(TM)
8/26/2010 SVnetwork Recognized for Powering One of the Best Social Media Campaigns of All Time
8/26/2010 BDI-Insurance Renews Terms With EasyLink Services for Cloud-Based Fax Solutions
8/26/2010 KMWorld Magazine Names iAPPS Product Suite as a Trend Setting Product of 2010
8/26/2010 Marketsandmarkets: Back Office Outsourcing - Creating Business Impact for Banks in U.S.
8/26/2010 Granicus Builds 20 Custom Applications in 20 Weeks on Force.com to Manage Rapid Growth
8/25/2010 Vistaar Expands Optimization Expertise with David Glenn
8/25/2010 Vigilante Bespoke strengthens ‘Cyber-Bodyguard’ system by partnering with The Bunker
8/25/2010 Great Minds Combine to Create Research Industry Social Media Monitoring Breakthrough
8/25/2010 OneAccess Continues Revenue and Market Share Growth in Best Quarter to Date
8/25/2010 O-bit broaden their product portfolio with new IPVPN offering
8/25/2010 COLLOQUY Loyalty Expert to Chair 2nd Annual Customer Loyalty Asia Programme & CRM Summit, September 15-16 in Shanghai
8/25/2010 coAction.com Launches New On-Demand Business Collaboration Solution
8/25/2010 PAGE ONE VENTURES SELECTS NEXIDIA TO ENHANCE CUSTOMER SERVICE OPERATIONS
8/25/2010 Envision Announces 2010 Customer Excellence Award Winners
8/25/2010 Alcatel-Lucent Genesys maps out successful social media strategy for enterprises that includes strong linkage between customer service and marketing
8/25/2010 Presence Technology and ComRes, Inc join forces to serve the Contact Center Industry in U.S.
8/25/2010 chatmeter Enhances Reputation Management Service for Small Businesses
8/25/2010 Inc. Magazine Unveils Its Fourth Annual Exclusive List of America's Fastest-Growing Private Companies—the Inc. 5000
8/25/2010 Southeast Computer Solutions Rises in Accounting Technology's VAR 100 List Second Year in a Row
8/25/2010 Salesify Named to 2010 Inc. 5000 with Three-Year Sales Growth of 235%
8/25/2010 Social Media ROI: Overdrive Interactive Launches Comprehensive Social Media Measurement Dashboard
8/25/2010 Salesforce.com Positioned as a Leader in the Magic Quadrant for Sales Force Automation
8/25/2010 SAP and StreamServe Sign Reseller Agreement, Offering a Fully Integrated and Complete Document Presentment Solution
8/25/2010 Microsoft Dynamics Cited as an Order Management Hub Solutions Leader by Independent Research Firm
8/25/2010 OMG! Marketers Tap Teradata for High-ROI Customer Conversations - W2TLK?
8/25/2010 HE-5'S TRIPLE CROWN CRM HUNTER SUITE IS NOW AVAILABLE ON CNET
8/25/2010 ConnectWise Worldwide User Groups Continue to Promote Success Among Partners
8/25/2010 Automotive CRM Leader DealerSocket Named to Inc. Magazine's Exclusive List of America's Fastest-Growing Private Companies
8/24/2010 Evolve, a Cincinnati Bell Company, pushing technology envelope
8/24/2010 Virtual Observer call recording solution integrates Aurix for integrated phonetic speech analytics
8/24/2010 NEI Expands Reach in Telecommunications Market with New Products and Services
8/24/2010 NetSol Achieves CMMI Level 5 Recertification
8/24/2010 Magic Software Signs Four New UK and Eire Partners
8/24/2010 Granada Corp Selects RingCube vDesk for Secure Desktop Management of Rapidly Growing Distributed Call Center Workforce
8/24/2010 Tallan Acquires Manhattan-Based twentysix New York
8/24/2010 SIM Partners Signs Agreement With Stanley Steemer for Interactive Marketing Services
8/24/2010 Crowe Horwath LLP Has Been Named to the 2010 Inner Circle for Microsoft Dynamics
8/24/2010 Coveo Customer Information Access Solution Named Trend Setting Product of the Year by KMWorld Magazine
8/24/2010 FORTUNE Names Salesforce.com One of the '100 Fastest-Growing Companies
8/24/2010 Systems America Acquires CollectiveGain, Inc.: Enhances Industry Focused SAP Capabilities
8/24/2010 Analyst Firm Gartner Positions EPiServer as a Visionary in its 2010 Magic Quadrant for Web Content Management
8/24/2010 ePlus Technology Named Microsoft 2010 New York Metro Partner of the Year
8/23/2010 Chief Customer Officer Council Welcomes Four New Members
8/23/2010 Loyalty 360 and Performancepoint Announce the First Annual Engagement 360 Awards
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September 2010
15-16 Shanghai: 2nd Annual Customer Loyalty Asia Programme & CRM Summit 2010
 Asia's consumer markets as well as Loyalty & CRM practices are currently undergoing unprecedented changes and presenting new business opportunities to both international and local companies. However, to fully take advantage, companies must understand well a number of key market  Read More...


October 2010
21-22 India: Customer Experience & Service Innovation
This 2-day conference will open up various methods of retaining customers through smart centre analytics, co-creative processes, human sigma, customer churn management and customer service.  Read More...
25-27 Istanbul Call Center Conference & Expo
The main theme of the VI. Istanbul Call Center Conference will be “customer satisfaction” which is the reason for the call centers.  Read More...


November 2010
2-5 The Virtual Contact Center Conference - Right From Your Desk
In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office.  Read More...