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Review valuable information on operations and service technology from the industry’s top vendors which include Aspect, Siemens, Interior Concepts and Pipkins. Begin reading these beneficial resources today to learn more about topics such as security, improving agent performance, best practices, performance optimization solutions, web-centric self service and much more!

Vendor White Papers

  • Don’t Let Outdated Telephony Hardware Slow You Down
    - Presented by inContact
     Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count

    Frequently, organizations that operate contact centers are faced with the challenge of having to work with unfamiliar or outdated telephony equipment. Frustrations range from having to get a few more years out of legacy telephone equipment to having disparate systems that evolved either through growth or acquisition. As contact centers grow and telephony equipment ages, organizations struggle to deliver a consistent agent and customer experience while also juggling varying voice and IP service providers, dueling network infrastructure and scattered or lacking key performance indicator (KPI) reporting.      Read More...
  • Questions to Ask When Furnishing Your Call Center
    - Presented by Interior Concepts
     Selecting the right furniture for your call center may have more serious implications than you might expect. The right environment can reduce health care costs, make employees more efficient and even make your customers happier. The right furniture can reduce health care and workman’s compensation costs by reducing  Read More...