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CRM Industry Roundtables

 Presented By: CRMXchange

2017 Roundtable Series

March 7    Analytics and Business Intelligence
May 9    IVR and Self-Service   
July 14   Workforce Management  
August 11   Best Practices in First Contact Resolution  
October 18    Best Practices to Enhance Customer Loyalty  
December 8   Actionable Insights from Data  



2017 Tech Tank Multi – Vendor Roundtables

February 2 Workforce Management  
April 6 Customer Delight: Live Demos of Breakthrough Innovations  
June 2017 Human Capital Management 
September 2017       Analytics and Quality Assurance 
November 2017 Enhancing Customer Engagement with Omni-Channel Self-Service