For those involved in selecting or recommending communications technologies, the term unified communications (UC) began to appear in vendor brochures, communications industry magazines and trade show
banners about five years ago. Today, the expression is applied to a broad array of platforms, applications and services offered by just as broad an array of providers that it might be difficult to understand what unified communications is, if you really need it or how it might benefit your organization. This white paper will answer your frequently asked questions about UC enabling the contact center. Sign in to download Now