Largest End-User Survey Quantifies Huge Costs, Workflow Disruptions and Frustrations Caused By Fragmented Communications
Asurvey of enterprise and contact center employees and their workflows reveals the silent but staggering true costs of fragmented communications: Enterprises of 1,000 persons could lose nearly $13 million a year in lost productivity and avoidable expenses. That’s just one of many startling results from a recent, landmark in-depth poll of 517 communications end-users across North America and Europe conducted by independent Insignia Research of Toronto, Canada and commissioned by Siemens Communications, Inc., and co-sponsored by CRMXchange.
The survey report quantifies the costs of the status quo – including workflow disruptions, added costs and associated frustrations to enterprises lacking unified communications. It explores pain points at the individual, team and enterprise levels in terms of time and impact on serving customers as well as the frustration and anxiety to users and their teams.
Download: Measuring the Pain: What Is Fragmented Communication Costing Your Enterprise?