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Universal Queuing to Level the Playing Field and Cut Costs

Bright Pattern

Presented By: Bright Pattern

Register to view this recorded webinar with DJ Jones, Director of Client Services for National Marketing Resources, and Bright Pattern.

Universal queuing – having contact center agents handle inbound customer engagements across multiple channels such as voice, e-mail and social media – can be an equalizer for smaller contact centers, enabling them to compete with larger players, and cut costs by reducing associate attrition rates.

Here’s what you will learn watching this webinar:

• How universal queuing can be an equalizer for smaller contact centers.
• How to use universal queuing to reduce contact center agent turnover and reduce costs.
• How to increase agent utilization.
• How you can increase profit margins.