Presented By: Cory Gallagher, Director of Customer Service, Midwest Call Center, a Navitor™ Company; and Greg Sherry Sr. Director, Marketing and Business Development, Verint® Witness Actionable Solutions®
On Demand - Live Date September 2009
What happens when a provider of semi-custom printed materials implements customer feedback as part a four-part workforce optimization strategy to find out what its customers really think about its services? The answers may surprise you! Join us for an interview with Cory Gallagher, Director of Customer Service at “Midwest Call Center, a Navitor™ Company”. Learn how Cory and team also drive business and workforce optimization results as they:
• Uncover business trends and competitive advantages
• Discover the value of the voice of the customer
• Enhance customer service across the organization
Presented by:
Greg Sherry Sr. Director, Marketing and Business Development Verint Witness Actionable Solutions - Greg’s background includes leadership roles in software marketing, business consulting and sales training. Strengthening his current role is the “real world” experience he brings. Greg led business optimization and service quality initiatives at Verizon Wireless (GTE Wireless). The team Greg managed received the highest level annual company award—the annual President’s Award—based on measurable contributions to service quality and business optimization.
Cory Gallagher, Director of Customer Service at “Midwest Call Center, a Navitor™ Company- Cory Gallagher spent over a decade managing various aspects of custom print manufacturing before moving to the contact center world in 2001. He has incorporated a focus on contact center agents with lean process, structure, and accountability disciplines into a strategy for deploying Verint’s workforce optimization software.
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