Presented by : Tim Moynihan, Vice President of Global Marketing and Sales Support, Envox Worldwide.
Live Date: January 30, 1:00 pm – 2:00 pm Eastern
Contact center technologies are changing rapidly and there are more opportunities than ever to offer automated services that increase customer satisfaction. However, the expertise required to fully understand how these technologies translate to better service is becoming more specialized and hard to find. To instantly gain the technologies and expertise they require, many organizations are choosing to outsource their IVR solutions, using either hosted or managed service providers. However, it is not a black or white decision. Strategic decisions related to which services to automate and what functions to outsource can have a significant impact on service levels and your organization’s profitability.
In this webcast you will learn:
- How to decide what services to automate
- How to decide what functions to outsource
- How different technologies can impact service levels
- How to evaluate the economic impact of outsourced vs. on-premise solutions
- How to get started
- How to maintain contact quality and branding when outsourcing
Click here to listen to this webcast on demand