Presented By: Brett Williams, Director of Product Management for the PerformanceEdge Group, Aspect
On Demand - Live Date: May 2010

Scheduling the right number and types of employees to effectively run a back office can certainly be a challenge, especially within today’s dynamic business environment. What many organizations are unaware of, though, is that there are solutions for reducing the number of staff required to complete tasks and increasing the overall performance of back office operations.

During this webcast, you will learn how to:

• Improve staff utilization and planning
• Maintain the right number and type of employees
• Empower employees to manage their own schedules
• Measure and coach employees
• Ensure that your staffing resources are allocated optimally to meet your unique business requirements and goals

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