Presented By:Rusty Harman, Senior Director of Customer Relations, Busch Entertainment and Roger Nunn, VP Worldwide Sales, Voxify
On Demand - Live Date: January2008
Hear from Busch Entertainment’s Rusty Harman, Senior Director of Customer Relations, talk about the place speech self-service has in the company’s strategic initiative to provide world class service. Busch is redefining customer service with the help of Automated Agents that take calls for the famous SeaWorld and Busch Garden theme parks.
In this webcast you will learn:--Busch’s business issues with the phone--Why speech self-service is the only option--Results from Busch’s self-service application
Rusty Harman, Senior Director of Customer Relations, Busch Entertainment Corporation
Rusty Harman heads the Orlando Contact Center for Busch Entertainment Corporation (BEC) where he manages a staff of 120 people. He has over 25 years of marketing and theme park experience holding executive roles at SeaWorld Orlando, Discovery Cove, SeaWorld Texas, Busch Gardens Williamsburg, SeaWorld Ohio, and BEC corporate offices. As a veteran of 32 years at BEC, Mr. Harman has contributed to the growth and success of the company.
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