Presented By: Diego Lomanto, Manager, Analytics Solutions Marketing, Witness Actionable Solutions
Live Date: January 08
Learn solutions and best practices to help solve your key business pains such as first contact resolution, reducing customer churn, improving sales effectiveness and understanding why your customers are calling with speech analytics.
This session will demonstrate methods to help you:
- Go beyond KPIs to Root Cause Analysis
- Increase First Contact Resolution
- Decrease Customer Attrition
- Find Effective Sales Strategies
- Identify Hidden Call Drivers
Diego Lomanto, Manager, Analytics Solutions Marketing
With more than 10 years experience in software marketing, Diego Lomanto drives the solutions marketing for Verint's award-winning analytics products. In this role, Mr. Lomanto helps define the features and functionality of the Speech and Data Analytics products. Leveraging his broad expertise, Mr. Lomanto is also focused on helping contact centers get the most out of their analytics technologies.