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Roundtable - Uncovering Strategic Insights


Presented By: CRMXchange

December 7th, 2:00 - 3:00 Eastern

Presentations by NICE


About the Webcast

Companies are swimming in a sea of data; few are well positioned to fully leverage internal assets to expedite and improve customer interactions. The roundtable offers practical guidance on methods that enable organizations to identify and classify both structured and unstructured data to locate critical business intelligence that can help the deliver the right information at the right time across touchpoints.



About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.