The High Performance Contact Center: Driving Performance at the Employee Level

Presented By: Performix Solutions, from NICE Systems
On Demand - Live Date November 2007

In this webcast we examine how performance management technology assists organizations in managing employees. Aligning individual goals with those of the organization and providing visibility into their current performance helps employees achieve their goals – and the goals of the business.

You will learn how to:

 Link strategic business priorities to employee behavior
 Automate processes to improve efficiency and effectiveness
 Empower employees to self-manage their own performance
 Provide management needed information to improve decision-making

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