Presented By: Aviad Abiri, Director, Solution Design & Delivery; and Joyce Holupka, Vice President - Interaction Analytics, Americas, NICE Systems
Date: On Demand Available
The NICE High Performance series presented a new way of integrating technologies and processes to manage and direct performance both within the contact center and without. Each session in the series focuses on the key issues in driving performance at one of three main performance levels – employee, operational and enterprise.
In this webcast, we examine how advanced interaction analytic technology assists organizations in managing the performance of the enterprise as a whole. By delivering in-depth insights into customer behavior and loyalty, competitive activity and marketing effectiveness companies are better equipped to make important decisions and implement effective business processes.
Join subject matter experts from NICE Systems in this free one-hour session and learn how the valuable information hidden within captured interactions can be discovered and used to improve performance throughout the enterprise.