Presented By: Brian Spraetz, NICE
Date: On Demand - Available February 7th
Today’s contact center not only has to strive to provide its clients superior service and a satisfying experience, it must do so in an environment that is becoming increasingly subject to external oversight and regulations. Many businesses, particularly those in the financial and insurance industries, have been dealing with regulatory issues for several years. As the number and scope of regulations increase however, they affect a broader range of businesses.
This session focuses on issues and best practices of call recording within a comprehensive risk and compliance management process. Topics to be covered include:
-Recording query and playback
-Storage and retention management
-System security and access control
-Media encryption
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