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Ultimate Guide to Contact Center Software

Virtual Hold

Presented By: Virtual Hold


Brian Brotherton Director, Product Management, Virtual Hold Technology

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About the Webcast

    New products are being invented. Software giants keep moving into new fields. Startups are sprouting up all over the globe. With all the diverse and ever-changing options, you need to be ready to act fast to find exactly what is needed for your contact center. Staying a step ahead can make the difference. 
    Join us as we take you through a best practice process that helps you identify what’s best for your contact center needs.  We will discuss:

    • The invaluable first step when looking at a new solution, process or methodology
    • Why YOU need to be involved; technology selection is no longer solely an IT concern
    • How to match your needs to a best-in-class approach 
    • What questions to ask when deciding between alternatives

    About the Presenters

    Brian Brotherton, Director, Product Management

    Brian Brotherton, Director, Product Management, Virtual Hold Technology 

    Brian has 16 years of experience in the contact center space and has been called one of the 150 product managers to follow on Twitter. His passionate belief is that technology should eliminate pain and inconvenience, not add to it. As Director of Product Management, Brian’s overarching drive is to assist in making products and services a pleasure to use, particularly in the field of customer experience.