Presented By: Ian Jacobs, Senior Analyst; Customer Interaction of Research, Ovum and Paul Lang, SVP Product Management, LiveOps
On Demand- Live May 2010
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Be the first to hear Ovum Research discuss the latest Decision Matrix Report: Selecting a Hosted Contact Center Service in the US.
Ian Jacobs, Senior Analyst; Customer Interaction of Research at Ovum discusses the latest results and trends in their just released Decision Matrix Report: Selecting a Hosted Contact Center Service in the US. This report will serve as your blueprint in selecting the right hosted contact center solution provider in helping you understand the key players in the market and critical trends affecting decisions by other leading enterprises.
Report Highlights Include:
- Current competitive landscape ranging from new market entrants to large market leaders
- Recent market developments, adoption rates and trends
- Assessment of top Contact Center Service Providers, based on key criteria
- Results of end-user respondent survey rating vendor’s technology capabilities
We will also be joined by Paul Lang of LiveOps, a 20-year Contact Center Veteran, shares his insight from working with market leading clients who have undergone a Contact Center selection and integration process. Register today to gain valuable takeaways that will help you select the best Contact Center service for your company.
About the Presenters:
|Ian Jacobs, Senior Analyst, Customer Interaction, Ovum|
Ian Jacobs is a Senior Analyst on the Customer Interaction Technologies team, covering contact center markets and technologies. With a strong focus on core routing technologies, customer experience issues, social media and its impact on service and customer interaction chains, Ian monitors and analyzes emerging trends, technologies and market dynamics in the contact center, speech and CRM industries.
Paul Lang, SVP of Product Management, LiveOpsPaul is responsible for spearheading the strategy, initiatives and operations relating to the LiveOps On-Demand Contact Center Platform, as well as leading the company’s enterprise product team. Paul’s distinguished career spans over 20 years of management experience in the contact center and telecommunications industries. He joins LiveOps after 3 years at Genesys where he was head of product strategy and product management for the company.
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