IVR Modernization - What Customers Want & What to Expect If You Wait
Presented By: Nuance
Presented by Amy Livingstone, Nuance
On Demand Date:December 2015
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When your customers need service, they expect easy, effortless experiences with fast results and the option to self-serve from their channel of choice. Calling your contact center was a de-facto starting point in the past but in today’s multichannel world, it’s often a last resort. As a result, the pressure is on to ensure your IVR delivers an experience that’s on par with your Web site, mobile apps and other service channels – let alone that of your competitors.
Listen to this Webinar and learn:
• What callers want from your IVR and what drives them away – including the business risk introduced by the latter
• Options to modernize your IVR experience including Natural Language Understanding, voice biometrics and Conversational IVR (and leverage existing investments)
• ROI experienced by other leading organizations and how to determine the logical next steps that are right for you
If keeping up with customer expectations for better, faster and smarter experiences from your IVR and other contact channels is a priority for your organization, this is a can’t-miss event. Register today.
About the Speaker:
Amy Livingstone, GM, Contact Center Solutions & Strategy, Enterprise Division
Amy drives go-to-market strategy and product management for the Enterprise Division’s On Premise portfolio of products, services and solutions. With close to 20 years of experience in customer experience and intelligent self-service solutions, Amy brings strategic and tactical insights to organizations wishing to deliver a better experience to their customers, aided by innovative technologies and design.