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Diving into Data and Forecasting


Presented By: Genesys

June 19th, 1:00pm Eastern

Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys


About the Webcast

While our industry puts a premium on forecasting, for many companies their forecasting methods are anything but efficient. The structural limitations of their planning spreadsheets restricts the planner from being able to use the most appropriate forecasting methods. Similarly, these limitations also restrict the ability to forecast all the items important to planning well.

In this session, we will discuss the data required to develop good forecasts, metrics which are most important for accuracy (some are counter intuitive), and the best methods for forecasting time-series data. We’ll sprinkle in some best practices and show the “ideal” mathematical forecasting process.


About the Presenters

Ric Kosiba, Vice President of the Decisions Group at Genesys

Ric founded the company, Bay Bridge Decision Technologies, in 2000 that was acquired by Genesys in 2016. Ric has been involved in the call center industry 25+ years and still enjoys working with clients and helping companies improve through math modeling. He holds an M.S.C.E., B.S.C.E., and Ph.D. in Operations Research and Engineering from Purdue University (Boiler Up!), and holds six contact center analytic patents.

He is responsible for the development and enhancement of our contact center capacity planning and analysis product line. He thoroughly enjoys working with our brilliant development and operations research team, which helped Decisions become the leading U.S. supplier of long-term forecasting and planning solutions.