Presented By: Roger Lee, Director Consulting Services, Autonomy etalk
On Demand - Live Date September 2008
Is your business facing challenges you can’t seem to solve? Speech analytics technology may help you resolve your most daunting business problems —whether you are trying to improve the quality of customer service, increase sales, or simplify business processes. In this webinar, Roger Lee, Director Consulting Services, Autonomy etalk, will discuss how to successfully leverage customer intelligence from your contact center interactions to understand the root cause of your business problems and overcome them with speech analytics.
In this webinar, you will learn:
-The importance of defining problems facing your organization
-How to apply speech analytics to specific business challenges
-Practical examples of using analytics to improve day to day operations
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