Presented By: Matt Storm, Product Manager, Autonomy etalk; and Michael Gaines, Product Marketing Director, Autonomy-ZANTAZ
On Demand: Live Date February 08
The Federal Rules of Civil Procedure (FRCP) require that all electronically stored information relevant to a legal matter be preserved and available for discovery. For businesses that record customer interactions for compliance or quality assurance, it is critical that they have tools in place that can automatically archive and retrieve electronic interactions— including phone, email, and chat—in order to comply with these regulations (eDiscovery). In this informational webcast, Autonomy etalk product manager Matt Storm and Michael Gaines will explain these regulations and the impact of FRCP on contact center operations. You will discover what types of tools simplify the eDiscovery process and learn best practices for optimizing your enterprise search and records retention procedures.