About the Webcast
Advancements in AI, machine learning and conversational technologies, coupled with consumers’ desire
to self-serve is fueling widespread adoption of
enterprise-ready chatbots for customer service.
The difference between
rudimentary chatbots and enterprise-ready chatbots that work seamlessly
with live agents to deliver fast, easy outcomes is like night and day.
With customer loyalty and revenue at stake, selecting the right solution for
your organization can make or break your customer service success.
Join Nuance and guest Daniel Hong, VP,
Research Director, Forrester Research, for “Key
Considerations for Selecting the Right Chatbot for Enterprise Customer Service" where you'll learn:
- How virtual assistants enable easy, effortless
customer self-service and drastically reduce your
- How to differentiate between rudimentary
chatbots and those that are enterprise-grade
- How pairing
enterprise-ready chatbots with live agents enables rapid deployment and accelerates ROI
Don’t miss out on these valuable
insights – register today! All attendees will receive a
complimentary copy of Forrester Research’s “The Top 10 Chatbots for Enterprise
Customer Service” report.
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About the Presenters
Daniel Hong, VP, Research Director serving Application Development and Delivery Professionals, Forrester Research
Daniel leads a team
that focuses on digital transformation in customer engagement and collaboration
for service and sales. His research explores how predictive analytics,
decisioning, and conversational AI impact automation and agent-assisted
interactions in the contact center. Daniel helps Forrester clients create
channel strategies that leverage context, prediction, natural language, and
orchestration to drive differentiated customer service experiences and business
Josephine Fouarge, Sr. Product Marketing Manager, Nuance Enterprise Division
Josefine Fouarge is Sr. Product Marketing Manager in the Nuance Enterprise Division, focusing on automated and human assisted engagements in digital channels.