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Transforming the Digital Customer Experience


Presented By: [24]7.ai

Presented by Leslie Joseph, Senior Director, Product Marketing; and Vijai Shankar, Senior Director of Industry Marketing, [24]7


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About the Webcast

 There is a revolution taking place in the technology industry with the growth of Chatbots and AI. This development has driven companies across all industries to shift their customer experience in high gear. The digital revolution has also created opportunities to improve customer acquisition and servicing journeys. Still the key question that is being asked is – what is the simple boot camp for a successful digital transformation.

The webinar will discuss:

- What key trends you need to look at today to prepare your business for the future
- How you can build meaningful experiences for the mobile, channel-hopping customer
- How to integrate chatbots, AI, mobile, big data and prediction into a robust modern customer engagement strategy
- What a typical digital transformation bootcamp should look like for successful transformation

About the Presenters

Leslie Joseph, Senior Director, Product Marketing, [24]7

Leslie has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. As Senior Director, Product Marketing at [24]7 Leslie leads product strategy and go-to-market for [24]7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes stints at Sapient, Infosys and Wipro.

Vijai Shankar, Senior Director of Industry Marketing, [24]7

Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at [24]7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.