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3 Tips to Successfully Manage the Customer Journey

Verint® Systems

Presented By: Verint® Systems

Nancy Porte, Vice President Global Customer Experience, Verint
On Demand Date: August 2015

Have you consistently collected Customer Experience data but struggled to translate the insights into long term business process change? If so, you’re not alone.

In this session we look at how customer journey mapping enables us to understand the holistic end-to-end journey and drive optimal business processes, creating a win-win situation. Your customers get an effortless experience. You get consistent outcomes, efficient processing, lower costs - and happy, satisfied customers.

Listen to this webinar as Verint’s Customer Experience professional shares secrets to understanding the customer journey. You’ll learn:

• Why customer experience industry leaders outperform their counterparts
• How to go beyond traditional Voice of Customer data collection to understand the complete customer experience
• Why it is important to focus on the correct customer touch points
Customer experience expert Nancy Porte with Verint, discusses how to improve customer satisfaction through customer journey mapping techniques. 

Nancy Porte, Vice President Global Customer Experience, Verint

Nancy is experienced in developing Customer Experience programs, transforming organizations and increasing satisfaction and loyalty through differentiated customer experience. She has expertise in managing customer service organizations and is a Certified Customer Experience Professional (CCXP). As a customer experience thought leader, Nancy is a primary contributor to the Verint blog and a regular speaker at industry conferences.

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