Presented By: Barb Bleiler, Manager, Provider Management, WPS; and Matthew Storm, Director of Americas Marketing, NICE Systems
Date: March 25, 1:00 - 2:00 PM Eastern

At the core of every one of a company’s interactions with its customers is Intent.   Both the customer and organization bring intent into every interaction -- the customer’s intent is to accomplish something—fix a problem, buy a product, use a service.   The organization’s intent is to serve the customer at the lowest cost possible, while providing the highest level of service. When you are able to meet both the customer and organization’s intent you generate tremendous business value. 

Participate in this informative webinar to learn how understanding, leveraging and improving Customer Dynamics - the multi-faceted exchange of information, ideas, opinions, and commerce that occurs continuously between businesses and their customers – creates a huge opportunity to optimize operations, differentiate through exemplary service, and grow your business.

About the Presenter:

Matthew Storm is the Director of Americas Marketing for NICE Systems.  Matthew has over 10 years of experience in the contact center industry and leads NICE Smartcenter marketing initiatives in the Americas region.  He got his start in the contact center industry back in the 1990s while working for Dell Computer, where he implemented solutions for workforce management, recording, analytics, predictive dialers and CRM.  Matthew holds a degree in accounting from Oklahoma State University and an MBA in Human Resource Management from St. Edward’s University.

SIGN IN TO WATCH A RECORDING OF THE WEBCAST