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Take Your Customers from Random Struggles for Service to a Navigated, Enhanced Experience


Presented By: VHT

Chad Hendren, Director of Solution Innovation, Virtual Hold Technology

Webcast recorded on March 10, 2016. Available to view by signing in.

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About the Webcast

Organizations today focus on both Customer Experience and Business Outcomes. It is important to deliver dynamic, personalized customer treatment by navigating the customer journey on the right path from the start through the end based on both customers’ and business’ needs.

Listen to this recording as we provide a roadmap to:
• Know who your customers are… and what they trying to achieve
• Align the needs the customers with your key business objectives
• Determine the most effective means of engagement to accomplish mutual goals
• Keep your customers moving forward and your bottom line trending upward

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  • About the Presenters

    Chad Hendren, Vice President and General Manager, CX Solutions, VHT

    Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined VHT to work with the team to advance Customer Outcome Management solutions.