Take Your Customers from Random Struggles for Service to a Navigated, Enhanced Experience
Chad Hendren, Director of Solution Innovation, Virtual Hold Technology
Webcast recorded on March 10, 2016. Available to view by signing in.
About the Presenters
Chad Hendren, Vice President and General Manager, CX Solutions, Virtual Hold Technology
Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined Virtual Hold Technology to work with the team to advance Customer Outcome Management solutions.