About the Webcast
Technology advancements continue to change how generations prefer to interact with companies. But technology by itself is not the real disruptor, not being customer-centric is the biggest threat to any business. To optimize customer
experience, organizations must understand generational preferences and
account for them when developing strategy.
In this webcast we discuss:
to manage engagements across different platforms and channels.
to utilize the latest technologies in AI, machine learning, and bots to
optimize the customer experience.
- Simple steps your organization can take to
increase CSAT and NPS.
Join us and learn how to
deliver intent-driven engagement to be customer-centric across generations.