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Utilizing Customer Analytics Across the Organization


Presented By: Calabrio

Presented by Phil Gray, Executive Vice President, Business Development, Interactions; and Brad Sneaker, Innovation Center Director, Calabrio

Webcast live date: March 1, 2016. Available to view by signing in.

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About the Webcast

interactions.logoNothing will do more to reshape the customer service landscape over the next five years than analytics. Is your business keeping up? Whether you’re just starting to explore voice-of-the-customer analytics solutions or have been using one for a while, this webinar will reveal the valuable data contained within the customer interactions taking place in your contact center.

Hear the history of speech technology and how analytics is a key component to ensure accuracy within an end-to-end solution.

Join industry leaders Calabrio and Interactions to learn:
· The history and impact of speech and analytics technology
· The benefits of automated speech recognition (ASR) and phonetics-based analytics engines
· How analytics can serve other parts of your organization, including marketing, legal, and IT
· How to elevate your contact center to a key informant of your business strategy

Related Content: 

  • Unleash the Voice of the Customer
  • Dynamic Scheduling - Workforce Management for the Next Gen Contact Center
  • About the Presenters

    Nick Brezonik, Vice President, Business Development, Interactions

    Nick is a seasoned veteran of high-growth and start-up businesses specializing in speech, natural language and contact center technologies. Throughout his career, Nick has worked with many of the leading brands across the US to help define and implement world-class customer care solutions using the latest innovations in speech technology.

    Brad Snedeker, Director Innovation, Calabrio

    With over 15 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s Innovation Director, he ensures that customers have access to the best training available for Calabrio products and works directly with users to develop new and innovative techniques to implement Workforce Optimization best practices.