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The Man vs. Chatbot Main Event


Presented By: [24]7.ai

Live Date April 25, 2017. Please sign in to listen to recording.

Presented by: Aneta Ranstoller and Graham Knowles

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About the Webcast

 While chatbots can reduce labor costs and streamline many digital policyholder interactions, they can’t handle all customer journeys or solve every problem your policyholders have. The future of customer service is not a question of human versus machine, but rather how to find the right mix of human and machine.

In this live session, we’ll demonstrate how intelligent chatbot technology can be used to deliver instant, automated service for most customer journeys, while engaging a human chat agent for more complex scenarios.

Register today and learn:

The value of combining chatbots and live chat agents.

How organizations are using chatbots to engage policyholders online.

How to build a seamless policyholder experience that both your customers and CFO will love.

About the Presenters

Aneta Ranstoller, Product Marketing Manager, Vertical Markets, [24]7.ai

Aneta Ranstoller brings 15 years of experience across the marketing mix driving thought leadership, messaging, and go-to market in key verticals to her role as Manager of Product and Vertical Marketing at [24]7.ai.  Prior to [24]7.ai, Aneta held positions across a number of industries in product management, product marketing and communications, and was responsible for strategic product launches, go-to-market plans, and integrated marketing campaigns to engage, inform, and delight audiences.

Graham Knowles, Enterprise Solutions Architect, [24]7

Graham has spent a career designing digital customer experiences. After a decade at top technology companies like Salesforce and Oracle, Graham has established himself as a thought leader on how to deliver the promise of effortless customer experience to create customer service-led brand promoters.