The Man vs. Chatbot Main Event
Live Date April 25, 2017. Please sign in to listen to recording.
Presented by: Aneta Ranstoller and Graham Knowles
About the Webcast
While chatbots can reduce labor costs and streamline
many digital policyholder interactions, they can’t handle all customer journeys
or solve every problem your policyholders have. The future of customer service
is not a question of human versus machine, but rather how to find the right mix
of human and machine.
In this live session, we’ll demonstrate how
intelligent chatbot technology can be used to deliver instant, automated
service for most customer journeys, while engaging a human chat agent for more
Register today and learn:
The value of
combining chatbots and live chat agents.
are using chatbots to engage policyholders online.
How to build a
seamless policyholder experience that both your customers and CFO will love.
About the Presenters
Aneta Ranstoller, Product Marketing Manager, Vertical Markets, 7.ai
Ranstoller brings 15 years of experience across the marketing mix driving
thought leadership, messaging, and go-to market in key verticals to her role as
Manager of Product and Vertical Marketing at 7.ai. Prior to 7.ai,
Aneta held positions across a number of industries in product management,
product marketing and communications, and was responsible for strategic product
launches, go-to-market plans, and integrated marketing campaigns to engage,
inform, and delight audiences.
Graham Knowles, Enterprise Solutions Architect, 7
Graham has spent a career designing digital customer experiences. After a decade at top technology companies like Salesforce and Oracle, Graham has established himself as a thought leader on how to deliver the promise of effortless customer experience to create customer service-led brand promoters.