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How Data and Analytics Can Turbocharge Your Chat Program


Presented By: [24]7.ai

Presented by Leslie Joseph, Senior Director, Product Marketing, [24]7


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About the Webcast

Smart use of data is key to a strong, healthy and effective chat program. 87% of businesses plan to extend their levels of reporting and data analytics, and the heat is on! But what’s the value of reporting without smart tools and methods to connect the dots from insight to action? Whether you’re a basic chat beginner or more advanced, this webcast will coach you on using web data, customer journey analytics and text mined insights to improve your chat results and become an engagement fitness expert.

During this webcast we discuss each level of chat fitness, including:

Beginner. How to get started by utilizing basic operational analytics.
Intermediate. Ramp up your efforts by working text mining and predictive models into your routine.
Expert. Progress to the next level through platform analytics that can transform the chat experience for visitors and drive maximum business outcomes.

 Related Content:
Your Contact Center in 2020 - What You Need to Know Now - September 2016
The Four Fundamentals of Chat - Don’t just turn it on, extract the maximum value out of this channel - July 2016
Extreme Call Deflection - Utilizing your Digital Arsenal (Dude!) - June 2016

About the Presenters

Leslie Joseph, Senior Director, Product Marketing, [24]7

Leslie has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. As Senior Director, Product Marketing at [24]7 Leslie leads product strategy and go-to-market for [24]7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes stints at Sapient, Infosys and Wipro.