Preparing for the Future of Chat - Are You Ready?
Presented by Reagan Miller, Vice President Chat Agent Operations, 7
Live Date: March 3, 2016. Available to view by signing in.
About the Webcast
The continuous transformation of chat technology can be exciting for customers, but overwhelming for businesses. Keeping up with the latest chat capabilities as well as the growing expectations of customers might seem challenging, but it can be done. Understanding the value of chat solutions and the experience they provide – for both your business and its customers – will help you identify the opportunities for improvement.
In this webinar, you will learn:
• The different levels of chat maturity and the value they provide
• How consumer expectations are driving transformation
• Where chat technology will take us in the future
About the Presenters
Reagan Miller, Vice President Chat Agent Operations, 7
Reagan has 25 years in Contact Center industry. Prior to joining 7 he held strategic roles at West Corporation and Aegis Communications Group. During his 10 year tenure at 7, he has worked on the development of the Chat program management and operations functions which currently deploys over 5000 sales, service and technical support agents across several verticals. He has extensive experience managing large P&Ls across multiple sites, geos and client sectors.