Presented By: Lou Ann Jones, Director, Customer Contact Solutions, Avaya, and Tom Sterns, Director, Advanced Technology Development, Language Line
On Demand: Live Date: May 2008
You’ve heard the statistics – it costs 6 times more to gain a new customer than to retain an existing one. How do you keep your customers happy even as budgets are being squeezed? Avaya and Language Line, the world’s largest provider of phone interpretation services, explore ways you can deliver self-service options that will delight your customers, offload your agents, and put a smile on the face of your CEO.
You will learn how you can:
•Create self-service applications in a matter of minutes
•Efficiently re-use work you’ve already done
•Provide a professional, consistent interface for your customers
•Use the technology in innovative ways to create exciting new value-add applications
Language Line will tell you how they use self-service to dramatically reduce their overhead while improving customer service, giving you ideas that you can apply in your own company.
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