Presented By: Mike Sheridan, Senior Vice President, Strategy and Marketing, Aspect Software
On Demand: Live Date September 07
Unified Communications can change the way your company resolves customer issues and inquiries. A well constructed Unified Communications strategy gives the ability to access experts throughout the organization, regardless of their location, and gives the knowledge of their availability to interact with customers throughout the day for high-value sales and service interactions.
Key topics include:
• What does Unified Communications mean to the contact center?
• What challenges does the industry face with deploying a Unified Communications strategy?
• How a comprehensive Unified Communications plan can enhance and improve business processes as well as customer service.
• What capabilities are necessary to meet the needs of deploying a Unified Communications strategy in the contact center?
• How to design a Unified Communications strategy that keeps the customer in focus
About Mike Seridan: With more than 20 years of experience in telecommunications and high-tech industries, Mike Sheridan serves as a key strategist for Aspect Software, with a critical eye for identifying emerging and evolving markets and a knack for defining solutions to serve them. Mike most recently held the position of vice president of strategy and marketing at Concerto Software. Prior to that he was director of global strategy and marketing at Rockwell FirstPoint Contact.
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