Presented By: Mark Lepko, President North America, Altitude Software
On Demand - Live Date: March 2009
In uncertain times every customer and every cent counts. In a move to optimize resources, many contact centers are turning to unified agents desktops to cut costs, empower agents and deliver a better customer service.
The times where agents had to navigate through a myriad of business applications, putting customers constantly on-hold are no longer acceptable or sustainable. Customers want and deserve more and, almost as a captain’s cockpit, the unified desktop pulls together all the applications commonly used by agents and meld them into a single coherent, coordinated, and easily accessible application that speeds call processing, reduces training costs, and improves customer satisfaction thus making it the Contact Center Universal Remote.
From this session you will take away:
• What is a truly unified agent desktop
• Understand the advantages for customers, agents and IT teams
• Learn how other contact centers have successfully deployed Unified Agents Desktops
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