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The 7 Compliance Commands for Customer Experience

PACE

Presented By: PACE



December 13, 1:00 – 2:00 pm Eastern

Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Counsell

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About the Webcast

Do you know what you don’t know? 

Join PACE, the Professional Association for Customer Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance Commands for Customer Experience. 

The legislation affecting customer engagement has become increasingly harder to understand.  Many business owners don’t realize that compliance is not just for outbound calls.  Many customer engagement methods are required to adhere to compliance regulations. This is one area where ignorance is not bliss. Obtain the information that will allow you to sleep easy at night and avoid compliance landmines.  

PACE Chair, Stuart Discount and PACE General Counsel, Michele Shuster, will focus on the seven most important compliance areas in any customer engagement company.  By attending, you will receive practical guidance for proactive measures to prevent regulatory enforcement actions and lawsuits, while also enhancing the customer experience.  Know what you don’t know!!!

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About the Presenters

Stuart Discount , Chief Commercial Officer, Allied Global BPO

Stuart began his career in the teleservices industry in 1977 and opened his own call center company 1 2 1 Direct Response in 1988. In his role as CEO he grew the company to over 1,000 employees and multiple call centers in the US and Guatemala.

Stuart is the current Chairman of PACE formally the ATA. He has served the contact center industry for many years in providing leadership on compliance and advocacy issues.  Stuart has regularly represented PACE in front of the FCC and FTC as well as meeting with Congress. 

Michele Shuster , Partner at Mac Murray & Shuster LLP

Michele represents clients in consumer protection matters before the FTC, FCC, and state attorneys general, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues. She currently serves as General Counsel to PACE and oversees its Self-Regulatory Organization (SRO) program. Michele has an exceptional foundation in U.S. privacy laws and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE. 

Previously, Michele served as Chief of the Ohio Attorney General’s Consumer Protection Section, and as President of the Ohio Women’s Bar Association. She is a highly sought-after national speaker on consumer regulatory issues, and has been recognized for her achievements as an “Ohio Rising Star” by Ohio Super Lawyers® magazine and in Columbus Business First’s “Forty Under 40” list.