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Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service

CRMXchange

Presented By: CRMXchange



November 14th, 2:00 Eastern

Presentations by Aspect, inContact

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About the Webcast

Sixty five percent of Americans feel more positive about the companies they do business with when they are able to solve a problem without speaking to a customer rep.  The roundtable explores the most effective methods of providing customers with expanded capability to resolve issues on their own first, then seamlessly move to other channels.

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About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.